Healthcare Support Specialist & Expert
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I have over 23 years of combined experience in the healthcare and customer service industries, dating back to at least 2001 with your first listed role as a Medical Assistant. What I'm passionate about is Helping people, supporting healthcare access, delivering high-quality customer service, Continuous learning and sharing knowledge as a Medical Assistant Instructor. Special skills I mastered are
Medical & Clinical Skills:
In-home urgent care and clinical triage
Medication administration, vitals, and EKGs
DOT testing: Drug Screens, Physicals, Breath Alcohol
CRM and billing platforms: NICE, Passport, Salesforce (Fusion)
Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint)
Data entry, patient eligibility, appointment coordination
Staff management and clinic operations
Empathy, active listening, and conflict resolution
Multichannel communication with patients and survivors (phone, email, portal
PSI – FEMA | Remote
Nov 2024 – Aug 2025
Scheduling Coordinator – Department of Veterans Affairs
Jan 2024 – Oct 2024
CVS Health | Lewisville, TX
Sept 2023 – Jan 2024
Customer Billing Representative – Call Center
Spectrum – Charter Communications | Irving, TX
Jul 2022 – Apr 2023
Sept 2021 – Apr 2022
Patient Scheduler – Call Center
Healthcare Associates of Texas | Irving, TX
Feb 2020 – Aug 2021
Medical Center Manager / Medical Assistant
Nova Healthcare PA | Plano, TX
Jan 2017 – May 2019
Urgent Care to Go | Farmers Branch, TX
Sep 2016 – Nov 2016
Advanced Pain Solutions | Mesquite, TX
Dec 2011 – Jul 2013
PC Center | DeSoto, TX
Sep 2011 – Nov 2011
PC Center, DeSoto, TX
GPA: 3.8
Completed a Certified Medical Assistant program
Also taught as a Medical Assistant Instructor (Sep 2011 – Nov 2011)
