Lanika Bailey

I have over 23 years of combined experience in the healthcare and customer service industries, dating back to at least 2001 with your first listed role as a Medical Assistant. What I'm passionate about is Helping people, supporting healthcare access, delivering high-quality customer service, Continuous learning and sharing knowledge as a Medical Assistant Instructor. Special skills I mastered are 

Medical & Clinical Skills:

Certified Medical Assistant (NCCT)

In-home urgent care and clinical triage

Medication administration, vitals, and EKGs

DOT testing: Drug Screens, Physicals, Breath Alcohol

Technical & Software Proficiency:

Healthcare systems: Allscripts, NextGen, E-Clinical, Meditech, VISTA, CPRS, HSIN

CRM and billing platforms: NICE, Passport, Salesforce (Fusion)

Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint)

 Administrative & Operational Strengths:

Scheduling, insurance verification, billing, Charge entry

Data entry, patient eligibility, appointment coordination

Staff management and clinic operations

Customer Service & Communication:

Inbound/outbound call handling

Empathy, active listening, and conflict resolution

Multichannel communication with patients and survivors (phone, email, portal

Professional Experience

Intake Specialist

PSI – FEMA | Remote

Nov 2024 – Aug 2025

Scheduling Coordinator – Department of Veterans Affairs

Optum | Remote

Jan 2024 – Oct 2024

Remote Customer Service Representative

CVS Health | Lewisville, TX

Sept 2023 – Jan 2024

Customer Billing Representative – Call Center

Spectrum – Charter Communications | Irving, TX

Jul 2022 – Apr 2023

Remote Patient Account Representative

AmerisourceBergen | Remote

Sept 2021 – Apr 2022

Patient Scheduler – Call Center

Healthcare Associates of Texas | Irving, TX

Feb 2020 – Aug 2021

Medical Center Manager / Medical Assistant

Nova Healthcare PA | Plano, TX

Jan 2017 – May 2019

Mobile Medical Assistant

Urgent Care to Go | Farmers Branch, TX

Sep 2016 – Nov 2016

Medical Assistant

Advanced Pain Solutions | Mesquite, TX

Dec 2011 – Jul 2013

Medical Assistant Instructor

PC Center | DeSoto, TX

Sep 2011 – Nov 2011

Education & Certifications

Medical Assisting

PC Center, DeSoto, TX

GPA: 3.8

Completed a Certified Medical Assistant program

Also taught as a Medical Assistant Instructor (Sep 2011 – Nov 2011)

Certifications

Certified Medical Assistant (NCCT)

Expired: September 2026

DOT Certified

Drug Screens

Physicals

Breath Alcohol Testing