Lara Harris

I'm a motivated and tech-focused individual with strong customer service, troubleshooting, and communication skills, and I'm now working towards moving into an IT Technician/ 1st Line Support role. I'm currently studying for my CompTIA IT Fundamentals qualification, where I'm developing knowledge in hardware, software, and basic troubleshooting. I took a planned period away from employment to focus on personal development, stability and gaining new skills, and I'm now ready to return to full-time work.

I'm a fast learner with a genuine interest in technology, and I'm committed to developing long-term within an IT role. I bring adaptability, professionalism, and a strong work ethic to every position I take on.

Freelance Editor (Remote) at Creative Digital Contractor (2021-01 – Present)

• Produced and edited digital content for online creators, demonstrating strong organisation, attention to detail, and the ability to learn new software quickly.
• Managed workflow processes, communicated clearly with clients, and collaborated with small teams - skills directly transferable to structured IT environments where clear communication, system navigation, and time-management are essential.

Career Gap at Personal Development and Skill Building (2022-01 – Present)

• I took a planned period away from traditional employment to focus on personal stability, independent learning, and developing new career skills.
• During this time I built strong self-management habits, completed freelance digital work, and began preparing for a transition into the IT field, including studying for CompTIA IT Fundamentals.

Technical Support Advisor at Sitel LTD (2021-01 – 2022-12)

• Provided high-quality customer service through phone and online channels, navigating multiple systems simultaneously to update records accurately.
• Followed structured processes and communicated steps clearly to customers, demonstrating reliability, professionalism, and the ability to work within service targets - skills directly relevant to IT support environments.

Beach Riding Guide at Vowles Riding Stables (2018-01 – 2019-12)

• Led horse-riding tours along Brean Beach ranging from 5-minute rides to 2 hour treks, ensuring every customer received a clear safety briefing and felt confident before riding.
• Retrieved and prepared horses daily, working outdoors in all weather conditions while maintaining a calm and professional approach.
• Handled cash payments and customer bookings accurately, responding to enquiries and providing friendly, supportive service throughout the day.
• Coordinated rides by either leading horses on foot or riding and leading a customer's horse simultaneously, demonstrating trustworthiness, responsibility, and strong situation awareness.
• These responsibilities highlight excellent communication, risk awareness, customer handling, money management, and organisational skills, all of which transfer effectively into structured IT support environments.

Level 2 in Childcare – Staffordshire College (2023-12)

Level 1 in Land Based Studies – Moreton Morrell College (Part of WCG) (2020-12)

GCSE in Health and Social Care – Health Futures UTC

GCSE in English Language – Health Futures UTC

GCSE in Mathematics – Health Futures UTC

GCSE in Science – Health Futures UTC