Auto Loan Account Manager (Collections) at Flagship Credit Acceptance (2015-09 – Present)
- Communicate with customers via telephone to determine the reason for delinquency and make arrangements for payments to bring accounts current
- Monitors account status for determination of next steps in the collection process
- Takes payment information by phone
- Offers payment extensions
- Adhere to all department and company policies and procedures
- Accurately document information regarding the financial status of customers and the status of collection efforts in the computer system
Personal Assistant (2020-03 – 2025-04)
Personal assistant to truck fleet owner
- Faxing, Filing, Emailing
- Organized and maintained office inventory
- Tracked expenses and budget
- Verbal and written communication
- Coordinated with vendors to ensure proper delivery
- Efficiently handled confidential and time-sensitive documents/files
- Bookings for travel (including flight, car and stay details)
- Running errands
- Flexible and prompt
- Ability to adapt
Payday Loan Collector at Ace Inc. (2012-12 – 2013-10)
- Makes and receives telephone calls to/from customers with past due loans and to maintain customer expectations
- Accurately document cases of all collection activity and content
- Verifies customer information, collateral location, contact data and identifies reason for delinquency
- Professionally communicate, negotiate and support customer retention when collecting past due amounts
- Effectively makes arrangements for future payments
Account Manager at Santander Consumer USA (2008-09 – 2012-03)
- Customer Service
- Worked with costumers to negotiate cure plans on accounts 30-90 days delinquent
- Utilized skip tools to locate delinquent customers
Resolution Specialist at Citi Financial (2007-05 – 2008-08)
- Arrange payment options with customers to bring accounts current
- Establish relationships with delinquent customers to better facilitate prompt collection on commercial business accounts
- Effectively developed telephone communication skills
- Consistently met quotas
Office Clerk at Neiman Marcus Warehouse (2004-05 – 2007-06)
- Answer telephones
- Relay Messages to correct party
- Maintained all record keeping procedures without error, which included but not limited to, inventory and customer relations
- Communicate open purchasing orders with customers
- Consult with buyers to ensure shipments were accurate
- Diplomatically resolve customers issues with a positive compromise on an as-needed basis
- File, Fax and Create invoices for shipment orders
Carhop at Sonic Drive-In (1999-11 – 2006-10)
- Cook
- Deliver food to guest
- Take food orders
- Cash handling without the use of calculators
- Customer service
