LaSean Watson

Communicate with customers via telephone to determine the reason for delinquency and make arrangements for payments to bring accounts current Monitors account status for determination of next steps in the collection process Takes payment information by phone

Auto Loan Account Manager (Collections) at Flagship Credit Acceptance (2015-09 – Present)

• Communicate with customers via telephone to determine the reason for delinquency and make arrangements for payments to bring accounts current
• Monitors account status for determination of next steps in the collection process
• Takes payment information by phone
• Offers payment extensions
• Adhere to all department and company policies and procedures
• Accurately document information regarding the financial status of customers and the status of collection efforts in the computer system

Personal Assistant (2020-03 – 2025-04)

Personal assistant to truck fleet owner

• Faxing, Filing, Emailing
• Organized and maintained office inventory
• Tracked expenses and budget
• Verbal and written communication
• Coordinated with vendors to ensure proper delivery
• Efficiently handled confidential and time-sensitive documents/files
• Bookings for travel (including flight, car and stay details)
• Running errands
• Flexible and prompt
• Ability to adapt

Payday Loan Collector at Ace Inc. (2012-12 – 2013-10)

• Makes and receives telephone calls to/from customers with past due loans and to maintain customer expectations
• Accurately document cases of all collection activity and content
• Verifies customer information, collateral location, contact data and identifies reason for delinquency
• Professionally communicate, negotiate and support customer retention when collecting past due amounts
• Effectively makes arrangements for future payments

Account Manager at Santander Consumer USA (2008-09 – 2012-03)

• Customer Service
• Worked with costumers to negotiate cure plans on accounts 30-90 days delinquent
• Utilized skip tools to locate delinquent customers

Resolution Specialist at Citi Financial (2007-05 – 2008-08)

• Arrange payment options with customers to bring accounts current
• Establish relationships with delinquent customers to better facilitate prompt collection on commercial business accounts
• Effectively developed telephone communication skills
• Consistently met quotas

Office Clerk at Neiman Marcus Warehouse (2004-05 – 2007-06)

• Answer telephones
• Relay Messages to correct party
• Maintained all record keeping procedures without error, which included but not limited to, inventory and customer relations
• Communicate open purchasing orders with customers
• Consult with buyers to ensure shipments were accurate
• Diplomatically resolve customers issues with a positive compromise on an as-needed basis
• File, Fax and Create invoices for shipment orders

Carhop at Sonic Drive-In (1999-11 – 2006-10)

• Cook
• Deliver food to guest
• Take food orders
• Cash handling without the use of calculators
• Customer service

– Remington College

– Chicago State University

– Skyline High school

– Cedar Valley Community College