LaShelia Davis

Looking for steady long-term work using my prior knowledge and skills gained throughout the years. I have great customer service experience as well as excellent client retention skills. I thrive working well with others however I excel and surpass expectations as an individual.

Med Security

Account Manager - Houston, TX [April 2018 to Present]

• Scheduling and payroll for 2000+ Billable hours a week
• Currently oversee sub-contract for City of Houston Account with 40+ Employees
• Submit weekly reports on Budget, overtime and staffing
• Conduct quarterly training for the entire staff
• Ensure guard staff are following all policies and procedures
• Train and develop staff and leadership team
• Actively engage with client leadership to support client needs

Commercial Investigation and Security

Armed Security Officer - Houston, TX - [March 2016 -October 2016]

• Responds to unusual or emergency situations at client’s site using the appropriate protocol.
• Controls access to client site or facility through the admittance process.
• Observes and reports activities and incidents, providing for the security and safety of client property and personnel.
• Patrols assigned sites on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations.
• Provide customer service or assistance on properties for customers, tenants or staff.

Peace of Mind Security

Armed Security Officer - Friendswood, TX – [October 2015 - February 2016]

• Patrolled school property to prevent and detect signs of intrusion and ensure security of doors and gates.
• Monitored and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Marshalls

Loss Prevention Officer - Houston, TX - [September 2014- October 2015]

• Provided protection for all company assets including people, property, and information.
• Monitored sales floor for suspicious activity.
• Assisted LP Supervisor with investigations of theft.

U.S. Security Associates, Inc.

Sr. Dispatch Operator - Houston, TX - [August 2008 - September 2014]

• Remain flexible in rapidly changing settings and adapted to developing conditions
• Contacted and relay information in a timely manner to local Law Enforcement when in emergency situations
• Prepared regular written logs and incident report at close of each shift for distribution to property clientele
• Analyzed and produced course of action reports and escalated issues to necessary management when necessary

Burnett Staffing

Asst. Front Office Manager - Houston, TX - [September 2007- August 2008]

• Assisted doctors in scheduling appointments.
• Prepared inventory bill and accounts statement
• Maintained good relationship with different healthcare centers
• Handled the tasks of checking and maintaining proper medical records
• Insure office practices are in compliance with HIPAA regulations
• Responsible for implementing objectives, policies and processes of medical health care

PRO Billing Services

Front Office/Medical Billing Specialist - Spring, TX - [February 2007- September 2007]

• Ensured claims are entered and submitted within 48 hours of receipt
• Researched and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts
• Answer and resolve patient billing inquires
• Insure office practices are in compliance with HIPAA regulations

EDUCATION

• Texas School of Business - Houston, TX 2006 – 2007
• DeVry University - Houston, TX 2004 - 2006