Lashonda Clark

Medical Support Assistant with over 15 years of extensive experience in administrative support and patient care coordination within gerontology, pulmonary, emergency, and pediatric settings. Adept at streamlining processes, enhancing patient satisfaction, and fostering effective communication among multidisciplinary teams. Proficient in data management and medical terminology, with a proven track record of improving operational workflows and reducing wait times, ensuring timely access to care.

ADVANCE MEDICAL SUPPORT ASSISTANT- GERONTOLOGY/PULMONARY at Department of Veteran Affairs-Michael E. DeBakey (2022-11 – Present)

• Coordinates secure patient messaging, ensuring timely communication with care teams.
• Collaborates in team huddles to enhance patient care and streamline processes.
• Prioritizes and sequences tasks to meet patient and team needs effectively.
• Identifies and communicates incomplete encounters to providers for resolution.
• Supports patient care plans and encourages self-help solutions for better outcomes.
• Facilitated effective communication among multidisciplinary teams to enhance patient care strategies, resulting in improved patient satisfaction scores.
• Streamlined patient appointment processes, reducing wait times and ensuring timely access to care for veterans, contributing to measurable improvements in service delivery.
• Monitored patient information and clinic schedules to prioritize urgent appointments, effectively managing resources and improving patient outcomes.
• Provided compassionate support to patients and families, helping them navigate care plans and access self-help resources, fostering a trusting environment.
• Implemented a new electronic record management system that enhanced data accuracy and accessibility, streamlining workflows for the care team.
• Streamlined patient scheduling processes, significantly reducing appointment wait times and enhancing access to care for veterans.
• Facilitated regular team meetings to enhance communication and coordination, resulting in improved patient care strategies and outcomes.
• Monitored clinic metrics to identify trends in patient flow, enabling targeted interventions that improved service delivery and patient satisfaction.

MEDICAL SUPPORT ASSISTANT- EMERGENCY ROOM at The Woman's Hospital of Texas (2018-11 – 2022-11)

• Coordinated doctor schedules, enhancing patient care efficiency and satisfaction.
• Facilitated smooth communication between medical staff and patients, fostering trust and clarity.
• Managed patient admissions and documentation, ensuring seamless procedural readiness.
• Oversaw departmental consult assignments, optimizing resource allocation and patient outcomes.
• Streamlined data management, contributing to improved operational workflow and patient service.
• Streamlined patient admission processes, significantly reducing wait times and enhancing overall patient satisfaction in the emergency room.
• Fostered positive relationships with patients and families, ensuring a compassionate environment during critical care situations.
• Monitored and analyzed medical data, providing actionable insights that improved departmental efficiency and patient care outcomes.
• Coordinated with medical staff to manage schedules, optimizing appointment flow and ensuring timely patient consultations.
• Maintained accurate patient records and documentation, contributing to compliance with healthcare regulations and improving operational integrity.
• Implemented a new patient tracking system, improving admission workflow and decreasing average patient wait times by enhancing operational efficiency.

MEDICAL SUPPORT ASSISTANT- PEDIATRICS at The Woman's Hospital of Texas (2014-10 – 2018-11)

• Coordinated healthcare discussions, enhancing patient-staff communication and understanding.
• Fostered positive relationships with patients, enhancing their comfort and trust in the healthcare process.
• Streamlined appointment scheduling for doctors, significantly improving patient flow and reducing wait times.
• Analyzed patient reports and metrics, ensuring timely access to care and accurate tracking of scheduling.
• Coordinated with medical staff to manage patient admissions and chart preparation, ensuring smooth operational workflows.
• Maintained thorough documentation of patient interactions and processed reports, upholding compliance with healthcare regulations.
• Implemented efficient patient intake processes, reducing administrative delays and enhancing overall patient experience.
• Maintained comprehensive patient records, ensuring compliance with healthcare regulations and facilitating timely access to necessary care.
• Developed a tracking system for appointment reminders, leading to noticeable increases in patient attendance rates and overall satisfaction.
• Provided empathetic support to families, fostering trust and enhancing the overall patient experience during hospital visits.
• Streamlined patient admission processes, significantly enhancing operational efficiency and reducing wait times for families.
• Provided compassionate support to pediatric patients and families, fostering a trusting environment and ensuring optimal care experiences.
• Collaborated with multidisciplinary teams to coordinate care plans, ensuring seamless communication and improved patient outcomes.
• Coordinated doctor schedules, enhancing patient care and operational efficiency.
• Facilitated communication between medical staff and patients, fostering trust and clarity.
• Streamlined report analysis, contributing to improved decision-making and patient outcomes.
• Fostered effective communication between doctors and patients, enhancing trust and improving overall patient satisfaction.
• Analyzed case reports to streamline patient care processes, leading to substantial improvements in treatment timelines.
• Managed physician schedules efficiently, reducing appointment conflicts and maximizing daily patient throughput.
• Maintained accurate medical records and documentation, ensuring compliance with healthcare regulations and enhancing operational efficiency.
• Coordinated with medical staff to gather and provide necessary reports and equipment, supporting timely and effective patient care.
• Provided essential administrative support to medical staff, ensuring smooth operations and enhancing team collaboration.
• Reviewed patient data to identify trends, leading to informed decisions that enhanced treatment efficiency.
• Worked closely with healthcare teams to optimize communication, fostering a cohesive environment that improved patient care.
• Maintained precise medical records, adhering to compliance standards and ensuring accurate patient information management.
• Implemented a new scheduling system for patient appointments, significantly reducing wait times and enhancing overall patient satisfaction.
• Collaborated with healthcare teams to create a cohesive communication strategy, fostering a supportive environment that improved patient care.
• Developed a streamlined reporting process for case analyses, leading to measurable improvements in treatment timelines and decision-making.

UNIT SECRETARY at Christus Schumpert- St. Mary Hospital (2010-02 – 2014-07)

• Coordinated doctor schedules, enhancing patient care and operational efficiency.
• Facilitated communication between medical staff and patients, fostering trust and clarity.
• Streamlined report analysis, contributing to improved decision-making and patient outcomes.
• Fostered effective communication between doctors and patients, enhancing trust and improving overall patient satisfaction.
• Analyzed case reports to streamline patient care processes, leading to substantial improvements in treatment timelines.
• Managed physician schedules efficiently, reducing appointment conflicts and maximizing daily patient throughput.
• Maintained accurate medical records and documentation, ensuring compliance with healthcare regulations and enhancing operational efficiency.
• Coordinated with medical staff to gather and provide necessary reports and equipment, supporting timely and effective patient care.
• Provided essential administrative support to medical staff, ensuring smooth operations and enhancing team collaboration.
• Reviewed patient data to identify trends, leading to informed decisions that enhanced treatment efficiency.
• Worked closely with healthcare teams to optimize communication, fostering a cohesive environment that improved patient care.
• Maintained precise medical records, adhering to compliance standards and ensuring accurate patient information management.
• Implemented a new scheduling system for patient appointments, significantly reducing wait times and enhancing overall patient satisfaction.
• Collaborated with healthcare teams to create a cohesive communication strategy, fostering a supportive environment that improved patient care.
• Developed a streamlined reporting process for case analyses, leading to measurable improvements in treatment timelines and decision-making.

HIGH SCHOOL DIPLOMA – Fair Park High School

NURSING – Southern University Shreveport-Bossier

NURSING – South University