Latoya Burnett
Security Manager with 20 years of experience
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About
Security Manager with 20 years of experience leading officer development, training operations, and portfolio performance in high‑demand environments. Expert in 40‑hour onboarding, scenario‑based instruction, training needs assessments, and performance coaching. Proven record of 100% scheduling accuracy, turnover below 3%, and reducing NBOT from 9% to 3% across a 2,152‑contract‑hour portfolio.
Known for producing client‑ready officers, elevating operational readiness, and driving compliance through structured, data‑driven training programs.
Experience
Client Portfolio Manager - Allied Universal - Washington, DC
(2024-03 - 2026-05)
- Designed and delivered 40‑hour onboarding curricula covering post orders, use‑of‑force, emergency procedures, access control, and professional conduct.
- Conducted training needs assessments, scenario‑based exercises, and individualized coaching across a 2,152‑contract‑hour portfolio.
- Achieved 100% scheduling accuracy, <3% turnover, and NBOT reduction from 9% to 3%.
- Developed improvement plans, led structured evaluations, and used Helaius and LISA to track competency and training trends.
Assistant Account Manager - Allied Universal - Washington, DC
(2023-07 - 2024-03)
- Facilitated on‑the‑job training for junior officers, reinforcing performance standards and compliance.
- Identified skill gaps and implemented corrective coaching that prepared officers for advancement.
Site Supervisor - Allied Universal - Washington, DC
(2022-05 - 2023-07)
- Delivered field training on post orders, emergency response, safety protocols, and client service standards.
- Observed officer performance in real time, providing corrective instruction and structured feedback.
- Maintained incident reports and daily logs; trained officers on documentation accuracy and escalation procedures.
Command Center Supervisor - Allied Universal - Washington, DC
(2021-11 - 2022-05)
- Trained operators on alarm monitoring, CCTV, access control, dispatching, and emergency coordination.
- Provided real‑time coaching that improved accuracy, protocol adherence, and decision‑making.
Command Center Operator - Allied Universal - Washington, DC
(2020-07 - 2021-11)
- Monitored alarms, CCTV, and access control systems; maintained precise dispatch logs and incident documentation.
Security Officer - Allied Universal - Washington, DC
(2017-06 - 2020-07)
- Conducted patrols, enforced post orders, and maintained detailed incident and activity reports.
Security Officer / Customer Service Concierge - Admiral Security Services - Washington, DC
(2006-03 - 2017-06)
- Applied security training, customer service standards, and access control protocols across an 11‑year tenure.
- Managed visitor registration, credentialing, and access verification in compliance with building procedures.
- Patrolled facility areas, identifying and responding to suspicious activity and access violations.
- Supported front desk operations and multi‑line phone management with consistent professionalism.
Education
High School Diploma - Crossland Evening High School (2001)
