Laura De Luca

Bright Executive Personal Assistant with 7+ years of administrative experience in financial services. Experienced and comfortable working remotely. Excellent EQ level. Skilled time manager. Received glowing references from employers for resourcefulness. Comfortable interacting with high profile clients and investors. Committed to delivering high quality results with little supervision. Hands-on experience in diary management, travel arrangements and event planning.

Bilingual: English / Italian. British and Italian Dual Citizenship.

Executive Assistant to MD - Gallagher Re - London

(2020-03 - 2024-12)

• Diary management - handling internal and external meetings
• Email management - where appropriate monitoring and replying to emails
• Expense reconciliation using Concur
• Organizing business travel, accommodations, Visas, ground transportation
• Taking and distributing minutes and pursuing action points that arise
• Planning and coordinating staff socials and business events
• Lunches and dinners bookings
• Looking after overseas visitors and organizing agendas
• Assisting with presentations and reports
• Building and maintaining good relationship with clients and their EA's
• Planning meetings and logistics for events – Baden Baden Reinsurance Conference, RVS Monte Carlo
• Assisting other Executives on a "as needed" basis
• Covering other EA's when needed
• Support with the onboarding of new staff in conjunction with HR and IT

Executive Assistant - Hamilton - London

(2017-07 - 2019-12)

• Diary management, organizing meetings and appointments, arranging /lunches/dinners, organizing room bookings, catering, room set-ups, videoconferencing
• Being proactive in reminding the executive of meeting attendance and pre-empting needs for meetings
• Mailbox management, preparation of agendas, reports, presentations, meeting packs
• Expenses reconciliation using Concur
• Taking and distributing minutes and pursuing action points that arise
• Travel management (national and international) including travel visas, accommodation, transport, logistics and providing detailed itineraries
• Management of company website
• Planning and coordinating staff socials and business events
• Assisting other members of the executive management team on an "as needed" basis
• Managing databases and filing systems, ordering business cards
• Helping with the onboarding of new staff
• Underwriting support

Receptionist / PA - Kingdom Services Group - London

(2014-04 - 2017-06)

Kingdom Services Group employs Receptionists on behalf of corporate companies across London. During my employment, I have contracted work at Pembroke Managing Agency / Ormond House / DNB Bank

Receptionist / PA (Contracting) - Pembroke Managing Agency - London

(2014-04 - 2017-06)

• Meet and greet visitors, informing relevant staff of their arrival, operate a busy switchboard
• General expenses processing using Concur Solutions
• Meetings management
• Organizing business trips and accommodations
• Proofreading, booking meetings and lunches, ordering stationery
• Diary management for one Director
• Maintaining and archiving filing systems any other ad hoc duties that may arise
• Maintaining office systems and improving such systems in consultation with the department

Receptionist / PA (Contracting) - Ormond House - London

(2014-04 - 2017-06)

• Meet and greet visitors, informing relevant staff of their arrival, liaising with Building Management
• Responsible for the day to day needs of the tenant/occupiers and contractors
• Managed access security cards, receive, sort, log and distributed incoming and outgoing mail/packages
• Record keeping and reporting faults or problems to Helpdesk
• Fire Warden and monitoring CCTV's
• Received an Employee of the Month award and a Recognition award for an exemplary performance, professionalism, and attitude during a fire evacuation

Receptionist / PA (Contracting) - DNB Bank - London

(2014-04 - 2017-06)

• Meet and greet visitors, liaising with Building Security, Facilities and Main Reception
• Managed 11 meeting rooms via Outlook and organized meetings with AV, VC, and refreshments
• Booking catering facilities - organizing lunches and liaising with catering team
• Switchboard, dealing with general inquiries and directing calls appropriately
• Provided concierge services to all visitors, being first call for local knowledge
• Booked taxis, hotels, restaurants, and couriers, preparing work and delivery permits
• Trained new receptionists to cover the site in my absence
• Provided administrative and logistical support for the arrangement of internal meetings, roadshows, conferences, and events while assisting Facilities, HR, Administration and Executives
• Introduced a new Visitor Management Software that has successfully increased the efficiency of visitor's registration and arrival notification
• Developed and implemented a reception manual outlining all proper business procedures and office policies to ensure consistency and optimal process flow throughout company

Executive PA Diploma - Executive PA - Executive PA School (2016 - 2017)

Diploma di Esame di Stato - High school diploma - Catania, IT (1999 - 2004)