Rachel Silva

Highly outgoing, extroverted, driven, and extremely personable. Wonderful with kids, elderly, and anyone who has mental or physical disabilities.

Daycare Provider/ Babysitter at Self-Employed (2015-05 – 2016-05)

• Provided a safe and positive environment for 3 autistic children
• Prepared daily meals and maintained housekeeping standards
• Arranged daily recreational and educational activities
• Administered daily school work and provided guidance and coaching

Sales Associate at PartyCity (2018-01 – 2019-07)

• Answered and made phone calls
• Restocked and adjusted inventory depending on the season
• Blew up balloons and designed bouquets
• Head Cashier
• Specialized in Customer Service
• Seasonal Halloween Costume Expert

Sales Associate at Spring Brook Farm (2019-08 – 2019-12)

• Answered and made phone calls
• Wrapped and packaged baked goods
• Organized aesthetic displays for merchandising
• Priced and weighed merchandise
• Cashier
• Closed store
• Helped customers find ingredients, gift ideas, and various items to help decorate their home

Cashier at Market Basket (2020-01 – 2020-04)

• Greeting customers with positivity
• Bagging Groceries
• Completing transactions

Beauty Sales Associate to Starbucks Barista at Target (2020-04 – 2021-07)

• Organizing setups and helping customers in the beauty section
• Helping customers find beauty products to fit their needs
• Starbucks barista and cashier
• Excellent customer service and drink/food recommendations

Barista to Barista Trainer at Starbucks (2021-08 – Present)

• Taking on leadership by managing the floor and partners' breaks when needed
• Connecting with customers and memorizing orders, drinks, and names
• Crafting unique and specific beverages to tailor customers' desires
• Creating a safe, fun, and sanitary working environment for everyone
• Training new baristas on how to work better with others
• Teaching baristas how to converse and socialize with customers better

Special Education Assistant Teacher at C.T. Douglas Elementary School (2025-11 – Present)

• Taking on leadership by substituting for general education teachers
• Ensuring students focus and attention on their teachers and tasks
• Strengthening problem-solving skills among teachers and students
• Monitoring and ensuring the scores and health of a diabetic child
• Utilizing patience and de-escalating procedures while caring for children with challenging behaviors, learning disabilities, and special needs like autism
• Creating a calm environment for children around challenging behaviors

– Groton-Dunstable Regional High School (2016-09 – 2020-06)