Laura McWilliams
Operations & Quality Leader, Change Management
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About
As a team leader, primary speech-language pathologist specializing in head and neck oncology, tracheostomy, and airway management, I’ve spent more than a decade leading multidisciplinary teams in complex care settings. My passion lies in translating frontline expertise into safer systems — where clinicians are supported, communication is prioritized, and patient outcomes improve through design, not heroics.
At Mission
Health (HCA), I’ve led initiatives that strengthened airway safety, advanced FEES/VFSS calibration, and helped create pathways for tumor board collaboration and survivorship care. As a Certified Professional in Human Factors in Healthcare (CPHFH) and Executive MBA candidate, I apply systems thinking and organizational design to solve what often feels unsolvable in healthcare: workflow inequity, siloed communication, and burnout born from broken structures. My passion lies in team culture transformation and embedding continuous quality improvement in all we do.
Experience
Team Culture & Leadership Consultant.
Safety, Quality and Healthcare Operations Leader with over 12 years in the healthcare sector.
Advanced clinical specialty in aerodigestive disorders.
Education
Completed Harvard Safety Quality Informatics and Leadership Certificate
Currently completing an Executive MBS with UNC-Wilmington
