Laureen Harris

Dedicated and adaptable professional with extensive experience in customer service, finance operations, data entry, and healthcare support. Proven ability to manage complex inquiries, resolve issues promptly, and build strong relationships with clients and colleagues. Skilled in digital communication, account management, and cross-functional collaboration.

Brings a strong background in nursing, offering transferable expertise in compliance, documentation accuracy, multitasking, regulatory knowledge, and compassionate client care. Recognized for reliability, problem-solving, and thriving in dynamic, fast-paced, high-volume environments.

Digital Chat Specialist at LPL Financial (2024-01 – Present)

Cross-trained in New Accounts, Account Transfers, and Move Money (2021–2025). Provides expert support via digital chat and email, addresses account-related inquiries, and ensures regulatory compliance.

• Streamlined the onboarding process for new accounts, ensuring financial advisors received accurate, efficient guidance throughout account opening.
• Proactively resolved complex account setup issues, providing real-time support and step-by-step instructions to advisors.
• Collaborated cross-functionally with multiple departments to expedite account approvals and resolve intricate account challenges.
• Delivered expert support via digital chat and email, addressing a wide range of account-related inquiries with clarity and professionalism.
• Processed internal and external fund transfers, distributions, contributions, and gifts, ensuring accuracy, compliance, and timely execution.
• Verified advisor identities and validated all account paperwork prior to providing tracking information, maintaining strict adherence to regulatory standards.

Charge Nurse at Evergreen Health Care (2019-10 – 2021-12)

Provided comprehensive care for high-needs patients, managed medical supplies, and coordinated with interdisciplinary teams.

• Provided comprehensive care for a high-needs patient, including feeding tube management, tracheostomy care, medication administration, and range-of-motion exercises.
• Ordered, tracked, and managed medical supplies efficiently while coordinating physician appointments and patient transportation.
• Collaborated with interdisciplinary teams to ensure quality patient care and continuous monitoring of patient progress.

Charge Nurse at Clear Creek Nursing and Rehabilitation (2018-11 – 2019-09)

Managed over 30 patients with medication administration, admissions, and individualized care plans.

• Managed over 30 patients, delivering medication administration, admissions, and individualized care plans.
• Scheduled appointments, communicated updates with families, and ensured smooth patient information flow and coordination.
• Oversaw supplies and emergency orders, supporting clinical efficiency and uninterrupted patient care.

Charge Nurse & Wound Care Nurse at Universal Healthcare and Rehab (2018-05 – 2018-11)

Provided comprehensive nursing care and advanced wound management to rehabilitation patients.

• Provided comprehensive nursing care and advanced wound management to rehabilitation patients, ensuring optimal healing outcomes.
• Coordinated interdisciplinary care with physical, occupational, and speech therapy teams, as well as nutrition services, to enhance patient recovery.
• Maintained detailed monthly wound reports and collaborated with physicians to develop effective treatment plans.

Charge Nurse at Holy Angels (2017-08 – 2018-05)

Delivered specialized care for children with physical and mental disabilities, including medication administration and respiratory support.

• Delivered specialized care for children with physical and mental disabilities, including medication administration via G-tube and respiratory support.
• Assisted with staff supervision, delegated assignments, and ensured adherence to safety protocols and care standards.

LPN, Internal Medicine / Gastroenterology at CareMont Medical / Employer Solutions Staffing Group (2017-06 – 2017-08)

Conducted pre-visit assessments and assisted physicians with examinations and procedures.

• Conducted pre-visit assessments, including medication reconciliation and allergy verification, ensuring patient safety and accurate records.
• Assisted physicians with examinations and procedures while preparing patients and documenting information in EHR systems.
• Educated patients on post-procedure care and medication regimens, enhancing treatment compliance and patient satisfaction.

LPN Charge Nurse / Assistant Clinic Nurse at Maryknoll Sisters (2011-01 – 2016-03)

Delivered compassionate nursing care to retired nuns, managed medications, wound care, and coordinated physician visits.

• Delivered compassionate nursing care to retired nuns, managing medications, wound care, daily living activities, and fall prevention strategies.
• Coordinated physician visits, inventory management, billing reports, and medication approvals, ensuring smooth operational workflows.
• Collaborated with interdisciplinary teams to optimize patient care, operational efficiency, and resident outcomes.

LPN Per Diem Float Nurse at Liberty Nursing and Rehab Center (2008-08 – 2011-01)

Provided full-spectrum nursing care across rehab, Alzheimer's, and long-term care units.

• Provided full-spectrum nursing care across rehab, Alzheimer's, and long-term care units, ensuring consistent, quality patient support.
• Conducted resident admissions, administered medications, and coordinated with transportation and healthcare teams to streamline patient services.

Treatment Nurse / Unit Manager at Golden Living Center (2005-12 – 2008-08)

Developed skin care protocols and led wound care initiatives. Coordinated patient care plans with multidisciplinary teams.

• Developed and implemented skin care protocols to prevent pressure ulcers and led all wound care initiatives.
• Coordinated patient care plans with multidisciplinary teams, ensuring timely interventions, quality outcomes, and improved patient satisfaction.

Certificate in Licensed Practical Nurse (LPN) – BOCES

Diploma in High School – Ossining High School