PROFESSIONAL SUMMARY
Dedicated and compassionate Customer & Patient Service Professional with over 10 years of experience in healthcare, financial services, and customer support. Skilled in assisting patients with billing, insurance, and service inquiries while ensuring compliance with HIPAA regulations. Proven success in remote environments, delivering excellent communication, problem-solving, and time management skills.
Recognized for professionalism, adaptability, and a strong ability to build positive relationships with patients,
clients, and team members.
PROFESSIONAL EXPERIENCE
Customer Service Representative
Wells Fargo – Remote | Feb 2018 – Present
- Manage inbound and outbound customer calls in a remote environment.
- Resolve customer complaints promptly and professionally.
- Deliver accurate solutions and alternatives within time constraints.
- Adhere to company communication procedures and compliance guidelines.
Patient Customer Service Representative
Atrium Health – Charlotte, NC | Jun 2019 – Jun 2023
- Assisted patients with billing inquiries and financial assistance applications.
- Maintained strict confidentiality in compliance with HIPAA regulations.
- Entered patient data accurately into healthcare systems.
Patient Services Representative
Sodexo – Charlotte, NC | Oct 2016 – Jun 2019
- Assisted patients with billing inquiries and financial assistance.
- Entered patient records with accuracy and maintained confidentiality.
- Answered service-related calls and resolved concerns.
- Supported patients with prescribed diets and meal plans.
- Prepared and served meals while ensuring compliance with food hygiene standards.
Customer Service Representative
Xerox – Charlotte, NC | Oct 2013 – Jan 2016
- Handled inquiries regarding products, pricing, and availability.
- Recommended tailored solutions to meet customer needs.
- Maintained client relationships with post-sale support.
Cashier
Harris Teeter – Charlotte, NC | Jan 2015 – Oct 2016
- Processed transactions via cash, check, and credit/debit cards.
- Balanced cash drawers and prepared daily reports.
- Delivered friendly and efficient customer service.
Dispatcher
Coca-Cola – Charlotte, NC | Mar 2010 – Oct 2013
- Scheduled and coordinated pickups and deliveries.
- Supported drivers with dispatch communications.
- Managed delivery-related calls and resolved issues.
Patient Services Associate
Compass Group – Charlotte, NC | Jul 2009 – May 2010
- Assisted patients with prescribed dietary plans.
- Prepared and served meals per dietary restrictions.
- Ensured compliance with food safety standards.EDUCATION
Garinger High School – Charlotte, NC
High School Diploma, June 2009
SKILLS & CERTIFICATIONS
- Microsoft Word & PowerPoint (Intermediate)
- Typing speed: 60–65 WPM
- Strong problem-solving & communication abilities
- Detail-oriented, dependable, and adaptable team player
- Excellent time management & multitasking skills
- Quick learner, adaptable to new tasks
- Certifications: Bloodborne Pathogens, HIPAA Certification for Medical Delivery
