Production Fulfillment Manager at SimioCloud (2024-06 – 2026-08)
- Developed the Production Fulfillment function from the ground up as the team's first member, defining the role, establishing workflows, and developing scalable processes and procedures.
- Built and led a team of 3 direct reports, establishing performance expectations, operational standards, and documented procedures in Confluence to create consistency, accountability, and scalability.
- Managed fulfillment for 300+ client accounts, owning end-to-end delivery of LLM output operations for major clients including Shriners Hospitals for Children and Alzheimer's Association, while maintaining high service and quality standards.
- Drove $15M in client deliveries from January–July 2026, contributing to nearly 100% year-over-year growth in fulfillment volume and demonstrating the team's ability to scale alongside rapidly increasing demand.
- Created operational scalability through Salesforce improvements, identifying and implementing workflow and process changes that reduced manual effort, improved visibility and reporting abilities, and enabled the organization to support greater fulfillment volume without proportional increases in resources.
- Served as the subject matter expert for Simio's proprietary modeling application, providing specialized knowledge and guidance to internal teams and ensuring accurate, efficient delivery of client solutions.
- Partnered cross-functionally with Account Managers, Account Coordinators, and Data Analysts to coordinate complex client deliveries, resolve operational challenges, and ensure alignment across the customer lifecycle.
- Developed and standardized operational documentation in Confluence, transforming institutional knowledge into repeatable processes that supported onboarding, training, knowledge transfer, and continued team growth.
Procurement/Accounts Payable Specialist at Supplyhouse.com (2021-08 – 2024-02)
- Managed $100K+ in weekly purchase orders, ensuring accurate pricing, quantities, and compliance with procurement processes using EDI systems.
- Audited invoices against pricing, qtys, and SKUs; processed transactions via NetSuite and proprietary databases.
- Tracked financial transactions & maintained accurate vendor records to support efficient and compliant operations.
- Maintained and optimized vendor database data to improve accuracy, consistency, and process efficiency.
- Analyzed operational data to identify root causes, resolve issues, and drive process and program improvements.
- Developed and implemented process recommendations to increase efficiency and reduce recurring issues.
- Collaborated with cross-functional stakeholders to communicate process changes, resolve issues, and support successful implementation.
Event Coordinator at Events by Lauren (2021-03 – 2024-02)
- Partnered with clients, vendors, and internal teams to improve project workflows and ensure effective cross-functional communication.
- Analyzed client and vendor feedback to identify process gaps, inefficiencies, and opportunities for improvement.
- Developed timelines, diagrams, and execution plans to standardize workflows and improve deadline adherence.
- Assessed client requirements, constraints, and timelines to develop efficient solutions aligned with project goals.
- Conducted research & analyzed trends to inform planning, identify opportunities, and improve project outcomes.
- Anticipated project needs and proactively addressed issues to streamline execution & improve client experience.
- Managed multiple projects simultaneously while balancing scope, timelines, resources, and stakeholder expectations.
