Jose Rangel

👋 Hi, I’m Jose! I love improving processes and creating efficiencies. I hold a Lean Six Sigma Green Belt through the Institute of Industrial and Systems Engineers and apply its framework and tools to diagnose root causes, reduce variation, and sustain results, turning ideas into measurable and lasting improvements.

🌱 I began my career in financial services, leading operations enablement, project management, process optimization, and relationship management with customers and stakeholders. That experience now guides how I approach problems with clear data, repeatable processes, and practical controls that sustain results.

🤝 I enjoy collaborating across teams to develop strategy, solve problems, and deliver operational goals while leading with servant leadership principles that keep people at the center.

💡 I focus on turning ideas into measurable outcomes. This includes streamlining workflows, increasing adoption of new technologies, improving quality and compliance, and translating insights into simple routines that teams can maintain.

Operations Enablement Director Dec 2018 – May 2025

GECU, El Paso, Texas

• Led cross-functional teams in implementing more than 12 enterprise workflow and process automation applications for logistics of information flow, reducing manual entry and improving process cycle time by 40%
• Managed 16 Agile technology adoption projects to enhance the mobile application with self-service features, leading stakeholder alignment, development sprints, and user acceptance testing, increasing adoption by 65%
• Directed 20 Lean process improvements using Define, Measure, Analyze, Improve, and Control, developing compliance focused standard operating procedures and role-based training that increased efficiency by 30%
• Collaborated with executives to conduct process mapping and root cause analysis across customer servicing units, developing strategic plans that reduced errors by 30% and lowered annual losses by approximately $50,000
• Upskilled 200 leaders via cohort programs, role-based curricula, and manager bootcamps, held quarterly talent reviews, and implemented decision trees, increasing leadership effectiveness by 40% based on annual reviews

Operations Supervisor (Sales & Customer Service) Dec 2013 - Dec 2018

GECU, El Paso, Texas

• Leveraged Power BI analytics and loan reports to identify incomplete applications and perform targeted consultative sales outreach, recapturing business and driving a 30% year-over-year increase in loan production
• Implemented digital customer onboarding solutions that integrated self-service channels with internal workflows, automated handoffs, and eliminated non-value-added steps, increasing digital utilization by 80%
• Coached and developed a team of 12-20 employees to deliver tailored solutions and excellent customer service, boosting customer satisfaction ratings to over 96%
• Managed about 10 weekly escalations at a location serving more than 1,000 customers, achieving 100% resolution and high customer satisfaction through empathy, emotional intelligence, and fair policy application

EDUCATION

University of Houston, C. T. Bauer College of Business, Houston, Texas

Bachelor of Business Administration in Supply Chain Management Dec 2026

Academic Certificates: Ted Bauer Leadership Certificate Program (Expected: Spring 2026)

Activities: SPO Communications Committee Member; Supply Chain Management Student Org. (300+ members)

Cumulative GPA: 4.0

INDUSTRY CERTIFICATIONS

Lean Six Sigma Green Belt Oct 2025

Institute of Industrial & Systems Engineers