Lauren Clark

Compassionate and highly skilled healthcare professional with 10+ years of experience as a Medical Assistant and Back Office Lead specializing in women's health. Currently pursuing an Associate Degree in Health & Human Services to further bridge clinical expertise with community-centered care. Proven track record in patient triage, case management support, intake coordination, staff training, and client advocacy.

Adept at building rapport with diverse populations, navigating complex healthcare systems, and leading teams to deliver exceptional patient-centered outcomes.

Back Office Lead - Apogee Women's Health - Atlanta, GA

(2020-11)

Serve as Back Office Lead overseeing daily clinical operations, staff scheduling, and workflow efficiency across a high-volume women's health practice

• Interview, onboard, and mentor new Medical Assistants and interns, providing hands-on training in eClinicalWorks EMR and clinical best practices
• Triage patients, collect and prepare lab specimens, perform phlebotomy, and deliver targeted patient education on diagnoses and treatment plans
• Assist providers with complex in-office procedures including colposcopies, endometrial biopsies, circumcisions, and IUD insertions/removals
• Administer injections, manage nurse call queues, process prescription refills, and coordinate prior authorizations with insurance carriers
• Schedule surgeries and follow-up appointments while maintaining accurate, compliant patient records and exam room readiness
• Coordinate outreach programs, transportation resources, and community support services to address social determinants of health for patients

PRN Intake Coordinator - Promise Place Shelter - Atlanta, GA

(2021-10 - 2022-06)

• Conducted comprehensive intake assessments for women and children entering emergency shelter services, ensuring trauma-informed and culturally sensitive interactions
• Coordinated warm referrals to case managers, housing specialists, counselors, and social service agencies to support client stabilization and long-term recovery
• Maintained strictly confidential client documentation, records, and case files in compliance with shelter policies and applicable regulations
• Managed high-volume phone lines, appointment scheduling, and front-desk administrative responsibilities in a fast-paced crisis environment

Back Office Lead - Emory Healthcare – Promised Land Women's Center - Atlanta, GA

(2018-08 - 2020-07)

Led back office operations for a busy OB/GYN clinic, overseeing clinical workflows and ensuring high standards of patient care and staff performance

• Scheduled surgeries and inductions using Emory's Virtual Desktop system, coordinating with OR teams and hospital departments
• Trained and onboarded new clinical staff on Athena EMR, triage protocols, and compliance requirements
• Managed nurse visits, injections, prescription refills, prior authorizations, and abnormal lab result follow-ups with patients and providers
• Performed patient triage, specimen collection and preparation, and coordinated time-sensitive clinical communications

Medical Assistant - Northside Hospital – OBGYN of Atlanta - Sandy Springs, GA

(2017-03 - 2018-08)

Rotated between multiple physicians and certified nurse midwives, providing comprehensive women's healthcare support across obstetrics and gynecology

• Triaged prenatal patients, monitored fetal heart tones, and ordered and tracked required laboratory testing throughout all trimesters of pregnancy
• Administered injections and vaccines including Tdap, Influenza, Lupron, Depo-Provera, and Gardasil in accordance with clinical protocols
• Assisted providers with procedures including LEEPs, colposcopies, endometrial biopsies, IUD insertions/removals, and infertility consultations

Medical Assistant - Emory Healthcare – Promised Land Women's Center - Atlanta, GA

(2016-06 - 2017-03)

• Supported providers with in-office procedures, patient triage, injection administration, and coordination of follow-up appointments and care plans
• Managed nurse call documentation, prescription routing, and prior authorization requests to ensure timely patient access to medications and services
• Prepared laboratory specimens for processing, maintained clean and stocked exam rooms, and ensured compliance with infection control standards

Camp Counselor - Casa Luisa - Atlanta, GA

(2015-05 - 2017-01)

• Planned, organized, and led engaging recreational, educational, and enrichment activities for youth participants in a structured camp environment
• Built meaningful, trust-based relationships with campers from diverse backgrounds, fostering a safe, inclusive, and supportive community
• Supervised and monitored participant safety and well-being throughout all daily activities, meals, and transitions, adhering to established safety protocols
• Collaborated with fellow counselors and program staff to develop age-appropriate curriculum and resolve behavioral or interpersonal challenges with patience and care
• Served as a positive role model and mentor, encouraging personal growth, teamwork, and self-confidence among youth participants
• Communicated regularly with program leadership regarding participant progress, incident documentation, and daily operational needs

Medical Assistant - Metro Women's Health Specialist LLC - Decatur, GA

(2015-04 - 2016-06)

• Managed full patient check-in/check-out workflow, verified insurance eligibility, and updated demographic and clinical documentation
• Assisted with referral coordination, surgery scheduling, billing processes, and ICD-10 diagnostic coding
• Triaged patients, performed venipuncture, and assisted providers with minor gynecological and obstetric procedures

Medical Assistant Trainee - He Cares Medical - Union City, GA

(2015-01 - 2015-03)

• Assisted clinical staff with patient vitals, laboratory specimen collection, and appointment scheduling in an outpatient setting
• Provided compassionate post-operative support and wound monitoring for patients recovering from liposuction procedures

Youth Program Counselor - Fulton County Schools - East Point, GA

(2014-08 - 2014-12)

• Supported students with homework completion, academic skill-building, and daily structured activities in an after-school program setting
• Facilitated safe, age-appropriate recreational activities and promoted positive peer engagement, conflict resolution, and social-emotional development

Associate Degree - Health & Human Services - Ultimate Medical Academy (2025-06)

Diploma - Medical Assisting - United Education Institute (2015-05)

Certification - Patient Care Technician & Certified Nursing Assistant - Malik School (2012-08)