Lauren P

Strategic leader with expertise in provider relationship management and value-based care initiatives, driving referral growth and optimizing clinical operations. Skilled in data analytics, care transition optimization, and stakeholder communication to enhance market performance. Ready to leverage comprehensive experience as a Senior Clinical Liaison to support innovative healthcare solutions.

Senior Clinical Liaison - Select Medical Hospital

(2023-11)

• Primary relationship executive for hospital leadership, physicians, and care teams to drive referral growth and improve outcomes.
• Lead strategic admissions initiatives to optimize access, streamline workflows, and improve operational efficiency.
• Led enterprise EMR training and quality initiatives, overseeing workflow-based curriculum development, and executive engagement to streamline system adoption across clinical teams.
• Support value-based care initiatives tied to quality outcomes, readmission reduction, and reimbursement alignment.
• Lead development for a high-performing clinical/admissions team, ensuring standards, accountability, and market coverage.
• Partner with payors to facilitate authorizations, resolve reimbursement issues, and ensure documentation compliance.
• 3 years in data analytics, clinical operations, care management and quality improvement of referral patterns and utilization data which aided in identifying opportunities and supported market growth.

Senior Admission Coordinator - Regency Hospital

(2019-04 - 2023-11)

• Supervised admissions for complex patient populations, ensuring timely placement and transitions throughout 18+ hospital region
• Collaborated with physicians/discharge planners, to support patient flow and reduce barriers and optimize operational performance
• Trained new employees on patient eligibility screening, pre-admission review, and payer authorization coordination.
• Developed leadership initiatives to improve access, reduce LOS, & enhance satisfaction

Clinical Operations Office Director/Technician - Ivy Rehab/Athletico/Accelerated Rehab

(2012-01 - 2019-01)

• Directed clinic operations, workflow optimization, and staff training to improve efficiency/outcomes/budget reporting.
• Managed payer coordination/compliance with documentation and reimbursement requirements.
• Led performance improvement initiatives and supported strategic planning.
• Managed clinic operations, documentation compliance, and patient intake processes.
• Supported clinical teams to improve performance and patient experience.
• Implemented workflow improvements to streamline operations and access.
• Maintained employee records including payroll, benefits, training, performance reviews and disciplinary actions.

Guest Service Advisory Supervisor - Marriott International

(2015-01 - 2018-01)

• Led multi-department teams, maintaining 97% guest satisfaction through operational leadership.
• Trained new employees on company policies, procedures and work ethics.
• Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
• Worked closely with upper management to develop strategies for improving operational efficiency within the department.

MBA - Management/Marketing - Valparaiso University

B.A. - Biology - Indiana University (2013-01)

B.S. - Psychology, Chemistry - Indiana University (2013-01)