Lauren Williamson

Healthcare professional with 8+ years of experience in patient care, medical support, reception, scheduling, data entry, and family communication. Experienced in coordinating appointments, maintaining accurate records, communicating with patients and families, and working collaboratively with clinical professionals. Known for strong organizational skills, attention to detail, professionalism, empathy, and the ability to manage multiple responsibilities in healthcare environments.

Seeking a medical receptionist, patient access, or healthcare administrative position.

Newborn Hearing Screener at Atrium Health Wake Forest Baptist Hospital (2021-11 – 2025-10)

• Conducted newborn hearing screenings efficiently and accurately, supporting early detection and timely intervention.
• Communicated clearly and provided reassurance to families during screenings in a sensitive healthcare environment.
• Collaborated with pediatric audiologists to streamline referral processes and support timely follow-up for at-risk newborns.
• Used Microsoft Office programs including Word, Excel, and PowerPoint.
• Prioritized workload, maintained strong attention to detail, met deadlines, and worked independently with strong organizational skills.

Receptionist at SugarBabies Child & Family Counseling (2017-01 – 2025-04)

• Performed accurate data entry and maintained records with a high level of attention to detail.
• Scheduled and confirmed daily appointments using an electronic calendar, helping reduce missed bookings and scheduling conflicts.
• Managed inquiries about services and appropriately escalated complex questions to the therapist.
• Used SimplePractice for scheduling and practice-related administrative tasks.
• Applied critical thinking and problem-solving skills to resolve issues efficiently.
• Used Microsoft Excel for basic administrative and record-management tasks.

Certified Nursing Assistant at Atrium Health Wake Forest Baptist Hospital (2017-11 – 2025-10)

• Monitored patient vital signs and promptly communicated changes to nursing staff to support timely interventions and patient safety.
• Assisted patients with activities of daily living while promoting comfort, dignity, and overall well-being.
• Accurately documented patient information and care activities to support communication and continuity of care.
• Built trust with patients and families through empathy, professionalism, and a positive attitude.