Imari Collins

Highly motivated healthcare professional with more than eight years of experience in patient services, healthcare administration, medical assisting, insurance verification, and customer service. Extensive experience supporting patients in fast-paced hospital and outpatient settings while maintaining exceptional accuracy, professionalism, and compassion. Skilled in managing high call volumes, coordinating patient care, verifying insurance benefits, scheduling appointments, maintaining electronic health records, and resolving complex patient concerns.

Recognized for outstanding communication, attention to detail, problem-solving, and a commitment to delivering an exceptional patient experience. Seeking a Patient Service Representative or remote healthcare customer service position where I can help improve patient and member satisfaction.

Patient Service Representative / Medical Assistant at Endeavor Health Edward-Elmhurst Health (2023-05 – Present)

• Manage a high volume of inbound and outbound patient calls while providing professional, compassionate customer service.
• Schedule, reschedule, and coordinate patient appointments across multiple providers and specialties.
• Verify insurance eligibility, benefits, referrals, coordination of benefits, and authorizations prior to appointments.
• Maintain accurate electronic medical records using Epic while ensuring HIPAA compliance.
• Coordinate communication between physicians, nurses, hospitals, pharmacies, and patients to promote continuity of care.
• Process medical documentation, referrals, disability paperwork, prior authorizations, and prescription requests.
• Resolve patient concerns efficiently while maintaining a high level of professionalism.
• Support physicians during daily clinical operations and assist with patient flow.
• Maintain accurate patient demographics and insurance information to reduce claim errors.
• Deliver exceptional patient experiences through effective communication and attention to detail.

Patient Care Technician at Northwestern Memorial Hospital (2022-04 – 2023-04)

• Provided direct patient care while supporting physicians and nursing staff in a fast-paced hospital environment.
• Documented patient information accurately within the electronic medical record.
• Assisted patients with activities of daily living while maintaining dignity and compassionate care.
• Collaborated with multidisciplinary healthcare teams to improve patient outcomes.
• Maintained infection prevention and patient safety standards.

Insurance Verification Specialist

Bachelor of Science in Health Science – Southern New Hampshire University