Rachel Holsenbeck

Patient-focused professional with home health experience, EMT training including hospital clinicals and ambulance ride time, and 13 years of business ownership and management. Skilled in scheduling, customer service, confidential information handling, problem resolution, and coordinating multiple priorities. Known for compassionate communication, dependable service, and strong organization in patient-facing and administrative environments.

Owner / Operator - Premier Professional Cleaning Services, LLC

• Manage daily business operations, scheduling, customer relations, employees, and vendor partnerships.
• Communicate professionally with clients and resolve customer concerns.
• Handle confidential customer and business information with discretion.
• Coordinate multiple jobs, employees, schedules, and customer needs simultaneously.
• Built extensive experience in customer service, leadership, organization, and problem resolution.

Head Cashier

Previous Retail Experience

• Handled customer transactions and provided professional customer service.
• Balanced cash drawers accurately.
• Handled cash deliveries.
• Trained employees and assisted with daily operations.
• Resolved customer concerns professionally.

Home Health

(1998 - 2001)

• Provided compassionate care and assistance to patients.
• Communicated professionally with patients and their families.
• Maintained patient privacy, confidentiality, and safety.
• Assisted with daily patient needs while providing dependable and professional care.

EMT Training & Experience

• Completed EMT training.
• Completed hospital clinical experience.
• Completed required ambulance ride time.
• Gained hands-on experience working with patients in clinical and emergency-care environments.
• EMT licensure process was interrupted by an out-of-state move.