LaVae Mastrangelo

Dynamic leader in restaurant and winery operations management with a proven track record of enhancing guest experiences at Cougar Vineyard and Winery and Bolero Ristorante. Expertise in elevating service standards through exceptional guest interactions and a commitment to staff development has resulted in the highest employee retention rates. Strong verbal communication skills and a focus on operational excellence drive customer satisfaction and loyalty.

Career aspirations include advancing leadership capabilities to continually enhance the overall guest experience.

Tasting Room Manager at Cougar Vineyard & Winery (2025-02 – 2026-06)

• Oversaw daily operations of tasting room, ensuring exceptional customer experiences and product knowledge.
• Trained and mentored staff on wine service techniques and customer engagement strategies.
• Developed and implemented promotional events to enhance visitor engagement and increase sales.
• Managed inventory levels, optimizing stock rotation and minimizing waste through effective ordering practices.

Restaurant Manager at Bolero Ristorante (2020-02 – 2025-01)

• Started a restaurant from scratch, to the top winery restaurant, nationally
• Managed a 45-person team, handled scheduling, payroll
• Recruited talented staff
• Participated in team-building initiatives and boosted sales by implementing up-selling promotions
• Fostered a positive environment and exceeded expectations to ensure each patron enjoyed outstanding food and service
• Established policies for cash handling procedures to maximize security measures.

Restaurant Manager at JC Resorts RB Inn (2018-07 – 2020-02)

• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Coordinated special events, enhancing brand visibility and customer engagement.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Developed strategies for improved operational efficiency and customer satisfaction.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Assisted staff by serving food and beverages or bussing tables.

Restaurant Manager at Pala Casino (2003-01 – 2018-01)

• Formed a highly motivated and skilled team dedicated to delivering exceptional guest service
• Coordinated various restaurant events, such as receptions, promotions, and corporate luncheons
• Attained the highest employee retention rate in the department
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Streamlined inventory management processes to enhance operational efficiency.
• Coordinated pricing audits and ensured compliance with company standards.
• Analyzed scan data to identify discrepancies and implement corrective actions.

Scan Coordinator at Pavilions Grocery Store (1985-04 – 2003-12)

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Coordinated special events, enhancing brand visibility and customer engagement.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Developed strategies for improved operational efficiency and customer satisfaction.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Developed and implemented operational procedures to streamline workflows and reduce costs.
• Streamlined inventory management processes to enhance operational efficiency.
• Coordinated pricing audits and ensured compliance with company standards.
• Analyzed scan data to identify discrepancies and implement corrective actions.

– El Camino College