Lavelle Kennedy

Dedicated security and healthcare support professional with over 7 years of experience in security operations, customer service, dispatching, and patient support. Skilled in access control, emergency response, CCTV monitoring, patient scheduling, and conflict resolution. Known for professionalism, reliability, and providing exceptional service in fast-paced environments.

Security Officer - Inter-Con Security Systems Inc. - Pasadena, CA

(2024-10)

• Monitored premises to ensure safety and security of all individuals.
• Conducted regular patrols to deter unauthorized access and suspicious activity.
• Responded promptly to alarms and incidents, coordinating with emergency services.

Patient Scheduling Coordinator - Desert Radiology - Las Vegas, NV

(2025-05 - 2025-10)

• Coordinated patient appointments using electronic scheduling systems.
• Managed incoming calls and addressed patient inquiries effectively.
• Answering phones
• Appointment setting
• Document handling
• Performing various clerical functions support operations
• Call center
• Sending direct emails to patients following up with patients

Caregiver/Personal Assistant - Freedom Care - Las Vegas, NV

(2024-07 - 2025-03)

• Personal Care
• Mobility Assistance
• Medication Management
• Meal Preparation
• Household Tasks
• Companionship & Engagement
• Providing emotional support, while also showcasing your ability to build trusting relationships with clients and fam

Security Operations Dispatcher - Allied Universal Security Services - Las Vegas, NV

(2024-04 - 2025-03)

Monitored security systems CCTV cameras and surveillance ensure the safety and protection of the premises.

• Maintained a detailed log of all incidents and actions taken.
• Handled alarm notifications promptly and effectively.
• Dispatched security personnel to specific locations as needed.
• Coordinated emergency responses in a fast-paced and organized manner.
• Communicated effectively with law enforcement agencies to ensure a coordinated response.
• Handling daily claims and safety incidents dig ins, carpads, damage prevention, and environmental oil spills.
• Clearing alarms for NVenergy Corporate substations.

Front Desk Security Officer - Mountain View Regional Hospital - Las Vegas, NV

(2022-11 - 2024-05)

• Answered phones promptly and assisted callers with inquiries and requests.
• Provided exceptional customer service to clients by addressing their needs professionally and efficiently.
• Screened visitors according to established protocols to maintain safety and security.
• Responded effectively to emergency situations by following established protocols and procedures.
• Reported incidents promptly and accurately to give proper documentation and resolution.
• Followed security procedures diligently to maintain a safe environment for staff and visitors.

QNXT - Molina Healthcare - Las Vegas, NV

(2022-03 - 2022-12)

• Healthcare Claims Administration
• Member Eligibility & Enrollment
• Benefits
• Provider Administration
• Claims Adjudication

Guest Room Attendant - Wynn Resorts - Las Vegas, NV

(2022-04 - 2022-08)

• Prevent slips, trips and falls.
• Eliminate fire hazards.
• Control dust.
• Avoid tracking materials.
• Prevent falling objects.
• Clear clutter.
• Store materials properly.
• Use and inspect personal protective equipment and tools.

Security Concierge - Allied Universal Security Services - Las Vegas, NV

(2020-10 - 2022-04)

• Concierge Check in patients visitors employees on site workers make patient badges visitors badge get direct patients
• And visitors to floors call the patient floor security any disruptions help with parking coordination answer phones report

Housekeeper - UPMC Magee Women's Hospital - Pittsburgh, PA

(2017-10 - 2020-10)

• Prepared and completed daily activity reports documenting areas cleaned and sanitized.
• Delivered, replaced, and disposed of soiled bed linens.
• Coordinated cleaning schedules and efficiently designated extra staff to high traffic areas.
• Assisted with conference room set-up including cleaning space before and after hospital staff and guests arrived.
• Ensured all hospital safety, sanitation, and OSHA regulations were followed.

High school diploma - Penn foster high school (2021-05 - 2021-10)