Leah Sharps

Certified Medical Assistant and Certified Phlebotomy Technician with progressive healthcare experience in direct patient care, phlebotomy, specimen collection, patient triage, diagnostic testing, referral coordination, medication reconciliation, prior authorization, medical records, insurance appeals, and clinical operations. Experienced supporting pediatric, adult, and geriatric populations in primary care and specialty settings. Demonstrated leadership experience supervising and training staff, establishing workflows, managing high-volume clinical operations, and coordinating care among patients, providers, insurers, pharmacies, laboratories, and home-care agencies.

Proficient with Epic, eClinicalWorks, medical terminology, ICD coding, EHR documentation, and patient-centered clinical support. Authorized to work in the United States.

Medical Assistant / Referral Coordinator at Chase Brexton Health Care (2024-11 – Present)

• Perform patient triage, interviews, medical-history documentation, medication reconciliation, scheduling, insurance verification, patient outreach, and patient education.
• Generate, process, and track medical referrals while coordinating services between patients, providers, specialists, insurers, pharmacies, and outside agencies.
• Coordinate home-care and post-admission services to support continuity of care.
• Prepare and track prior authorizations for biologic medications and communicate with insurance companies regarding coverage requirements.
• Coordinate medication assistance and discount programs to improve patient access to prescribed treatment.

Biologics Coordinator / Medical Assistant at University of Maryland Baltimore Washington Medical Center (2023-09 – Present)

• Coordinate access to specialty and biologic medications through prior authorization, insurance verification, patient outreach, referral processing, scheduling, and follow-up.
• Conduct patient triage, history collection, medication reconciliation, and clinical documentation using established medical terminology and workflows.
• Serve as a liaison between patients, healthcare providers, insurance companies, pharmacies, and other healthcare organizations.
• Educate patients regarding treatment coordination, medication access, and insurance requirements.
• Coordinate home-care services following hospital admission and connect patients with medication affordability resources.

Front Office Coordinator Team Lead at University of Maryland BWMC (2024-06 – 2024-10)

• Led, trained, and supported a team of six Front Office Coordinator staff members.
• Developed and implemented office protocols and standardized procedures to improve workflow and operational consistency.
• Managed referral processing and assignment, insurance eligibility/RTE, prior authorizations, denials, and appeals.
• Coordinated insurance appeals involving medical services, durable medical equipment (DME), and pulmonary function testing.
• Conducted monthly staff training on medical billing processes and procedures.
• Supported ICD coding, scheduling, patient outreach, triage, medication reconciliation, patient education, and care coordination.
• Maintained professional working relationships with insurance and pharmaceutical representatives.

Referral Coordinator at Mercy (2022-11 – 2023-09)

• Generated and processed medical referrals while independently managing time-sensitive deadlines.
• Coordinated home-care and in-home nursing services following hospital admission.
• Conducted patient outreach and transitional-care follow-up to identify needs and support continuity of care.
• Engaged patients regarding health goals and strategies designed to reduce preventable hospital readmissions.
• Performed medical scheduling, insurance verification, triage, patient-history collection, medication reconciliation, and billing support.
• Supervised call-center staff and trained team members on proper completion of transitional-care calls.

Medical Assistant II at Mercy (2022-02 – 2022-11)

• Provided clinical support to pediatric, adult, and geriatric patients in a high-volume healthcare environment.
• Obtained and documented vital signs, performed venipuncture and blood collection, EKGs, spirometry, injections, and other authorized clinical procedures.
• Performed rapid and laboratory testing for COVID-19, RSV, influenza, strep, and other respiratory conditions.
• Triaged patients, collected medical histories, reconciled medications, and documented information in the electronic health record.
• Managed clinical flow for a provider seeing approximately 24 patients per day.
• Scribed for providers, ordered laboratory testing, conducted patient outreach, and supported prior authorizations, insurance authorization, scheduling, and billing.

Medical Assistant at Maryland Primary Care Physicians (2020-08 – 2022-02)

• Delivered clinical support to pediatric, adult, and geriatric patients in a primary-care environment.
• Obtained vital signs and performed venipuncture, blood collection, EKGs, spirometry, injections, patient triage, medication reconciliation, and authorized office procedures.
• Performed rapid and laboratory testing for COVID-19, RSV, influenza, and strep.
• Served as PM laboratory supervisor and supported laboratory ordering and specimen-related workflows.
• Supervised an evening COVID clinic and worked with the PA-C to develop improved patient-flow practices and EHR smart phrases.
• Trained newly hired staff and participated in patient outreach, health coaching, patient education, and quality-improvement activities.

Medical Assistant / Certified Phlebotomy Technician at Persona Doctors (2018-12 – 2019-11)

• Provided clinical medical-assistant and phlebotomy support in a bariatric medical weight-loss practice.
• Performed high-volume venipuncture and blood collection while following established patient-identification and clinical procedures.
• Triaged patients and obtained vital signs and body measurements.
• Performed EKGs and metabolic testing.
• Assisted with appointment scheduling and patient service activities.
• Scribed during provider examinations and accurately entered provider documentation into the electronic medical record.

Medical Assistant Training – University of Maryland, College Park

Medical Assistant Training – Prince George's Community College