Lay Sky

Nationally Certified Phlebotomist combining technical venipuncture expertise with 3 years of high-volume customer engagement experience. Graduate of We Stick Together Phlebotomy School accelerated program. Achieved highest cohort score of 650 on National Performance Specialist exam on first attempt with 30+ successful live draws, ranging from young adults to geriatric.

CPR certified through December 2026. Proven ability to manage 100+ patient/client interactions daily while maintaining HIPAA/OSHA compliance, data accuracy, and service excellence.

Background in clinical support, appointment scheduling, and customer data management translates directly to Patient Service Center operations. Seeking to deliver safe, efficient specimen collection and front-line patient care.

Willing to relocate: Anywhere

Business Development Center Representative - Upper Marlboro Ford - Upper Marlboro, MD

(2022-01 - 2025-01)

• Managed inbound/outbound communication for 80+ clients daily using multi-line phone systems and CRM platforms
• Scheduled appointments, verified customer information, and maintained detailed records with 99% data accuracy
• Resolved complex client concerns and de-escalated issues, achieving consistent customer satisfaction ratings >95%
• Trained 4 new team members on compliance protocols, system navigation, and client communication standards
• Adaptable to fast-paced, quota-driven environment while ensuring regulatory and documentation compliance

Veterinary Clinical Assistant - Prince George's County Animal Shelter - Upper Marlboro, MD

(2022-06 - 2022-08)

• Assisted licensed technicians with biological specimen collection and patient restraint during clinical procedures
• Implemented infection control protocols including sterilization and decontamination of kennels and exam areas
• Documented patient vitals and treatment notes with high attention to detail and accuracy

Clinical Support Representative - HCD International – Covid Vaccination Site

(2021-03 - 2022-04)

• Executed patient identification protocols and intake for 100+ patients daily in high-volume clinical setting
• Implemented infection control protocols and maintained strict cold-chain compliance to ensure medication efficacy
• Maintained specimen/supply labeling accuracy per CLIA standards while upholding HIPAA and OSHA protocols

Phlebotomy Technician Training - Phlebotomy - We Stick Together Phlebotomy School (2026-05 - 2026-06)

High school diploma - Suitland High School (2016-08 - 2020-06)