Xavier Paul

Trust & Safety professional with 8+ years of experience in digital investigations, platform integrity, and risk mitigation across gaming and online platforms. Proven ability to handle high-severity escalations (CSAM, fraud, threats, harassment), enforce policy at scale, and collaborate cross-functionally to protect users and platforms. Skilled in case management, behavioral analysis, and enforcement decision-making in high-volume, high-risk environments.

Trust & Safety Specialist (Gaming Platform) at Microsoft – Xbox Safety Team (Contract) (2025-02 – 2025-06)

• Led 50+ weekly investigations into fraud, child safety, and threat-related cases, maintaining 98% policy accuracy
• Conducted risk assessments using behavioral signals and user activity patterns
• Managed high-priority escalations, coordinating with internal teams to resolve complex safety issues
• Handled appeals and enforcement actions, ensuring policy consistency and accuracy
• Identified emerging threats and contributed to proactive risk mitigation strategies
• Improved workflows and case prioritization, increasing operational efficiency

Senior Trust & Safety Investigator at Apex Systems (Epic Games – Fortnite) (2024-01 – 2025-02)

• Conducted investigations into user accounts, fraud patterns, and policy violations across platform ecosystems
• Reviewed and actioned high-risk content, including CSAM and harmful material, ensuring compliance with legal and platform standards
• Led escalation handling and case resolution for sensitive and complex incidents
• Mentored new investigators and maintained high QA standards across team operations
• Partnered with stakeholders to improve policy enforcement workflows and investigative processes
• Supported safety operations for platforms with millions of active users, enforcing policies at scale

Trust & Safety Investigator at Apex Systems (Epic Games – Fortnite) (2022-07 – 2024-01)

• Investigated user activity and platform behavior to detect abuse, fraud, and policy violations
• Triaged and resolved escalated tickets requiring immediate intervention
• Documented findings and provided clear case summaries for internal stakeholders
• Collaborated cross-functionally to improve detection and enforcement strategies

Content Moderator (Trust & Safety Operations) at Apex Systems (Epic Games – Fortnite) (2021-07 – 2022-07)

• Reviewed 1,000+ pieces of user-generated content daily, identifying policy violations and escalating high-risk cases
• Enforced platform policies to maintain community safety and integrity
• Handled sensitive and graphic content with accuracy and professionalism
• Contributed to workflow improvements and moderation efficiency initiatives

Community Support Specialist at Rooster Teeth (2020-11 – 2021-01)

• Provided user support and moderation across forums and digital platforms
• Managed high-volume chat and email queues while maintaining service quality
• Resolved account issues and escalated safety concerns when necessary

Community Specialist at Complexity Gaming (2019-09 – 2020-10)

• Provided user support and moderation across forums and digital platforms
• Managed high-volume chat and email queues while maintaining service quality
• Resolved account issues and escalated safety concerns when necessary

Associate of Applied Science in Network Systems Administration – ITT Technical Institute