Security Officer - Securitas - South Hill, VA
(2024-03)
- Observes and reports activities and incidents at an assigned client site
- Provides for the security and safety of client property and personnel
- Monitors and secures entry points according to both company and client policies.
Assistant General Manager - Cold Stone Creamery - New York, NY
(2017-09 - 2024-01)
- Proactively build and maintain customer relationships using the ACT selling culture
- Assist and advise customers with purchases in person, on the phone, and through mobile applications.
- Uphold competence and guild lines of the organization.
Shift Leader - Moe's Southwest Grill - Staten Island, NY
(2019-03 - 2019-11)
- Mentoring sales staff to maintain company standards in providing excellent guest services.
- Dispatched drivers to ensure prompt service and the freshest food.
- Read, understood, and interpreted reports and guidelines related to new product specifications and employee rules/policies.
Assistant Manager - Sonic Drive-In - Staten Island, NY
(2015-09 - 2019-02)
- Assisted the General Manager in effectively controlling the labor and food cost to increase profit margins
- Successfully prepared staff and management work schedules
- Resolved customer concerns within reason to rebuild loyalty
Stylist - Express Fashions Inc - Staten Island, NY
(2014-07 - 2015-12)
- Coached and mentored team members on proper selling etiquette and product knowledge
- Implemented marketing and merchandising plans by company projections
- Utilized the customer service model to grow the metrics of the business
Gift Expert - Godiva Chocolatier - New York, NY
(2012-11 - 2014-08)
- Provided excellent customer experience by constructing and personalities gift assortments
- Actively recruited clients for loyalty reward program
- Frequently replenished, janitorial duties and restocked the sales floor
Stock Lead - Lane Bryant - New York, NY
(2013-02 - 2013-12)
- Collaborated with other sectors to complete tasks
- Delegated employees to complete tasks and achieve goals
- Maintaining orderly stockroom and inventory
Assistant Manager - TC Supply Shop - New York, NY
(2011-10 - 2012-05)
- Recruited, interviewed, hired, and trained retail sales staff
- Successfully prepared staff and management work schedules
- Facilitate store meetings
Assistant Manager - Training Camp Stores - Staten Island, NY
(2010-06 - 2011-08)
- Prepares payment vouchers, receipts, deposit slips, and secretarial duties
- Assisted the general manager with devising protocols and procedures
- Performs fundamental cashiering duties
Assistant Manager - Gorilla USA - New York, NY
(2011-03 - 2011-06)
- Processed customer shipments and damages
- Manager responsibilities regarding opening and closing store
- Actively built team moral and positive work environment
