Lee Stockman

Responsible for configure Desktops and laptops for end users Responsible for removing end user from Active Directory Assisted in setting up new users accounts

I.T. Support Specialist - Gulf State Engineering

(2022-11 - 2024-03)

• Responsible for configure Desktops and laptops for end users
• Responsible for removing end user from Active Directory
• Assisted in setting up new users accounts
• Trouble shooting software and hardware issues
• Basic network troubleshooting
• Basic Microsoft 365 configuration for new users

I.T. Support Specialist & System Administrator - M & W Engineering and Constructors

(2018-06 - 2022-10)

• Responsible for maintaining the Network
• Installation and configuration of a VPN (Cisco 340RW Router)
• Installation of various Software Packages (AutoCAD; Microsoft Office; Windows 10)
• Setup & Configure Desktop PCs
• Repair PCs as needed
• Basic Managed Switch Configuration
• Setup and Manage various network and pc related projects (i.e. new cabling; new vpn; new fiber run)

I.T. Support Specialist/Desktop Technician - Arey Jones (Broadway Typewriter CO. INC.)

(2016-10 - 2018-06)

• Responsible for Chrome book Repair
• Installation of View Sonic Projectors
• Configuration and Installation of laptops and desktops
• Repair of various laptops from Dell to HP
• Imaging of desktop and laptops with Windows 10

I.T. Support Specialist/Desktop Technician - Shell Chemical - Saraland, AL

(2015-01 - 2016-05)

• Responsible for configuring, installing troubleshooting laptops, desktops, and software
• Responsible for supporting DW Ticketing System
• Conduct Inventory Management and Control
• Image, Configure, & Install HP Elite Pro 645 G1 laptops
• Image, Configure, Install HP Elite Book 800 Desktops
• Transferred Data and Outlook 2010 PST to PC
• Assist with IPhone connectivity to Mobile Connect for Email Push

I.T. Support Specialist/Desktop Technician - IBM (The Bridge INC.) - Mobile, AL

(2014-08 - 2014-10)

• Responsible for configuring, installing, troubleshooting, and repairing laptops and desktops, configured and installed printers
• Supported Windows 7 and Windows 8.1, Remote Desktop, Migrated Data, configured Microsoft Outlook
• Supported Spice Works Ticketing System
• Assisted in connecting and troubleshooting Tablets (windows o/s) to the wireless next work
• Troubleshot, configured, installed, maintained Dell PCs
• Provided various Information Technology Training for staff
• Provided various Training in work place violence, work place safety, work place harassment

I.T. Support Specialist/Desktop Technician - UOP Honeywell - Mobile, AL

(2013-11 - 2014-05)

• Replaced Mother Boards, Video Components, LCD Screen with Bezel, on Dell Latitude 7440, E6440
• Transferred Data, swapped Hard drives, replaced or reseated memory on Dell Latituden
• Imaged, configured, Installed Dell Latitudes E7440 and E6440
• Replaced Mother Boards on Dell Optiplex 7020
• Imaged, configured, installed Dell Optiplex 7020
• Duties include imaging PCs with the current UOP Honeywell standard; working within the Remedy Ticketing System to close tickets and meet SLA
• Troubleshot and repaired Hardware and software issue using such tools as Google, Dell Knowledge Base, co-worker to co-worker exchange of knowledge
• Rolled out 100+ computers
• Migrated and troubleshot Windows 7

I.T. Support Specialist/Desktop Technician - Evonik Degussa - Mobile, AL

(2013-07 - 2013-11)

• Configured and installed laptops and desktops trouble shot PCs andclosed tickets
• Rollout Dell laptops, Dell Desktops, to Windows 7
• Troubleshot & Supported handled Devices for Fire Inspection and Maintenance

I.T. Support Specialist/Desktop Technician - Filters-Now - Mobile, AL

(2011-08 - 2011-11)

• Provided Hardware and software support for the network and the computer
• Supported and Troubleshooting Tier I & Tier II support for internal/external users
• Conducted Printer Troubleshooting

I.T. Support Specialist/Desktop Technician - Dell (BASF) - Mobile, AL

(2009-05 - 2011-08)

• Replaced Motherboards, Video Components, LCD Screen with Bezel, on Dell Latitude E6500
• Transferred Data, swapped Hard drives, replaced or reseated memory on Dell Latitude E6500
• Imaged, Configured, Installed Dell Latitude E6500
• Replaced Mother Boards on Dell Optiplex 780 & 980
• Imaged, configured, installed Dell 780 & 980

Desktop Engineer & NETWORK ADMINISTRATOR - The City of Prichard - Mobile, AL

(2005-11 - 2009-02)

• Replaced Mother boards on IBM Think Center
• Configured, Imaged, Installed IBM Think Center
• Replace Mother Boards on IBM Think pads
• Setup a Windows 2003 Server with approximately 150 users
• Responsible for eight remote locations, installed a scanning solution and preconfigured data server
• Trained individuals on software, dealt with AS/400 issue

I.T. Support Specialist Instructor - Remington College - Mobile, AL

(2005-04 - 2011-04)

• Prepared lesson plans, tests, and power point presentation
• Taught Microsoft Windows troubleshooting, networking, and Microsoft Windows 2003 Server

Bachelor of Science - Business Management - University of Mobile