Mahendra Koirala
IT support specialist
Talent
Pennsylvania, MobileMember since November 25, 2025
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About
Results-driven IT Support Specialist with 2+ years of experience in MSP and Enterprise environments. Skilled in Office 365, Active Directory, Windows Server, and patch management using WSUS. Proven ability to reduce ticket resolution time by 30% and improve system uptime through proactive patch management and automation. Strong communicator with expertise in troubleshooting complex technical issues and delivering exceptional end-user support.
Experience
- End-User Technical Support (Onsite & Remote)
- Office 365 & Basic Microsoft Exchange Administration
- Active Directory & Group Policy Management
- Windows Server Management & Troubleshooting
- Remote Monitoring & Management (RMM): ConnectWise, PRTG, ATERA
- Network Configuration (LAN/WAN, DHCP, SonicWall)
- Printer & Network Print Server Setup
- PC Imaging & Hardware Support
- Ticketing System & SLA Compliance
- Basic VoIP Setup (Cisco & Microsoft Teams)
- Azure VM, VMware, and Hyper-V Management
- Server Backup & Disaster Recovery (Veritas/Veeam)
- Basic Mobile Device Management (MDM/MAM) Mobile application management via Intune/autopilot.
- Basic experience with Exchange on-premises
- PC & MAC Support, Network Drive Mapping, Domain Join
- Internet Connectivity (Wi-Fi, DHCP, DNS, Firewall, IP Conflicts)
- Collaborated on Koshi Bank IT projects involving Active Directory, Office 365, and network configuration.
- Experience using Copilot, ChatGPT, and many other AI platforms to resolve complex technical issues.
- Cisco Router Basic Administration
- Effective communication with Non-Technical Users
Education
- Bachelor of Technology– Pokhara University
