Lenise Morgan

Warm and Welcoming Professional with 5+ years old high volume customer correspondence via telecommunications or face to face interactions. I have the ability to multitask while still showing empathy and adaptability.

Patient Access Specialist - AdventHealth

(2023-01 - 2025-01)

• Manage patient intake, insurance verification, demographics data entry (emergency department)
• Registration, (first line of contact), discuss financial obligations
• Providing first impressions and proactively addressing patients needs
• Handling account information and data entry required for patients seeking emergency treatment
• Provided supporting services to others in department(Teamwork)

Student Loan Account Care - WIPRO

(2019-01 - 2021-01)

Provided operational customer service, assist with loan paperwork review, and counsel payment options

• Offer counsel for students approaching default, seeking forbearance or requiring some guidance
• Assist borrowers with delinquent accounts to avoid negative credit outcomes
• Offer targeted strategies for repayment

Ad Operations Specialist - BING Advertising

(2016-01 - 2019-01)

• Responding to customer wanting to create or optimize their online ad campaigns on search platform(s)
• Focus on ad traffic, troubleshooting delivery issues, and ensure campaigns are getting engagement.
• Assist with creating spreadsheets to better organize data.