Lesley Logan

Dependable, reliable employee with a "can do" attitude. Willing to go the extra mile to get the job done. Able to work independently with little supervision and able to make decisions and resolve problems.

Detail-oriented, multi-tasked and very organized with the ability to prioritize. Good interpersonal skills and work well with a diverse group of co-workers and customers. Excellent verbal communication skills with exceptional telephone abilities.

Problem solver, self-motivated and resourceful, able to take on new challenges and responsibilities and learn new concepts quickly. Ability to improve customer retention through problem identification and resolution, and consistent and timely customer service. Accounting skills include Accounts Payable, Accounts Receivable, Credit and Collection, and electronic billing

Trainer - Rentokil North America - Wyomissing, PA

(2023-10)

• Delivered virtual reality training simulations to allow trainees to practice skills using all collection programs including Onguard and Pest Pac.
• Monitored, evaluated and mentored employees.
• Designed and conducted training sessions to enhance perception and decision-making skills.
• Assessed individual training needs offered assistance with time management and efficiency.

Corporate Collection Specialist 11 - Rentokil North America - Wyomissing, PA

(2016-06 - 2018-12)

• Submit invoice to customer and follow up until the invoice has been processed and paid.
• Communicate with customer regarding their outstanding balance for pest control and interior landscape services.
• Acquire payment before sending the unpaid debt to a collection agency.
• Review services with customer to make sure billing is correct
• Enter invoices into payment portals for payment
• Enter credit memo's, adjustments, and write off balances once approved to be processed
• Answer phone calls and help customers as needed

Portal Billing Specialist - Rentokil North America - Wyomissing, PA

(2016-05 - 2018-06)

Communicate with A/R team and districts to gather purchase orders and proof of service for billing. Identify billing errors and provide resolution to allow for payment. Liaison between portal companies and A/R. Portal bill 200 Ambuis invoices each month. Answer queries related to invoice status and payment status from our A/R team and customers. Consult with management to address vendor issues.

Collection Specialist - CNH Industrial - New Holland, PA

(2006-05 - 2014-06)

• Call past due accounts in an assigned territory to collect receivables and resolve delinquent accounts.
• Correspond with customers to resolve delinquency to protect the assets of the company.
• Analyze information obtained from customers and other account information to determine the viability of alternative payment options.
• Interact with dealers regarding past due customers and delinquency issues.
• Communicate with management regarding any issues.
• Handle overflow of incoming calls for assistance from customers and dealers to provide customer service.

No Degree - Business Administration - Reading Area Community College

High School Diploma - Lancaster Catholic High School (1988-05)