Lesley Manchamee

Receive, review, and process provider demographic change requests. Perform outreach to provider offices to verify information accuracy and completeness, ensuring timely updates in the system of record. Respond to provider calls and inquiries regarding a variety of needs in a timely manner.

Provider Services Coordinator - The Health Plan of San Mateo - Remote

(2026-03)

• Receive, review, and process provider demographic change requests.
• Perform outreach to provider offices to verify information accuracy and completeness, ensuring timely updates in the system of record.
• Respond to provider calls and inquiries regarding a variety of needs in a timely manner.

Sheriff Safety Aide/Eligibility Services Technician II/Specialist Clerk/Eligibility Support Clerk - The County of Alameda - Oakland, CA

(2022-04)

Process eligibility for continuing CalFresh, Medi-Cal, CalWORKS and General Assistance clients

• Conduct fact-finding interviews and request verification of income if needed
• Read and explain rights and responsibilities to clients
• Troubleshoot cases

Quality Assurance Analyst/Billing Clerk - LHH - Remote

(2025-11 - 2026-01)

• Perform QA for LHH's client Lincoln Families a non-profit
• Bill for Medi-Cal Services

Client Service Professional - H&R Block - Hayward, CA

(2025-01 - 2025-04)

• Schedule appointments and match client with Tax Professional
• Scan documents into H&R Block system
• Assist Tax Professionals and clients in anything they may need

Amazon Proctor - Adia LLC - San Jose, CA

(2020-03 - 2023-03)

Proctored Amazon Candidates Exams

• Provide technical assistance to candidates
• Identified candidate prior to session
• Explained next steps in the recruitment process

Employment Program Representative/Disability Insurance Program Representative (Intermittent) - Employment Development Department - Oakland, CA

(2020-07 - 2021-03)

Process Unemployment Insurance applications

• Processed Unemployment Insurance applications through SCDB utilizing CPT, Infoimage and the TCF macro
• Report potential fraud to UIIAD
• Helped out other new hires on how to navigate SCDB and file a PUA claim
• Lifted and purged disqualifications on CUBS system according to policy so that claimants could get paid
• Explained the California Unemployment and Disability Insurance process to new applicants

Rheumatology Case Manager (Contract) - Genentech - South San Francisco, CA

(2019-10 - 2020-02)

Screen and guide patients to correct co-pay assistance program and provide health care professionals assistance with benefit investigations for their patient

• Managed 30-40 cases per day
• Performed quality control of work from intake coordinators and reimbursement specialists
• Conducted follow-up calls to patient and health care provider for missing information
• Referred patients to co-pay assistance programs based on their insurance and diagnosis
• Relayed and explained how insurance works and any out of pocket costs to the patient

Developer Operations Analyst / Product Data Operations Strategy Specialist (Contract) - Facebook - Mountain View, CA

(2018-06 - 2019-04)

Conducted quality compliance to make sure millions of user's data stayed within Facebook parameters.

• Reviewed 80 apps per day to make sure they were in compliance with Facebook policy
• Conducted investigations on suspicious applications
• Provided customer support to developers around the world via email
• Created snippets to make our workflow more efficient

Copyright Operations Analyst (Contract) - YouTube - San Jose, CA

(2017-08 - 2018-06)

Reviewed 160 copyright complaints and counter claims at maintaining a 96% accuracy

• Processed and investigated 160 copyright complaints and counter claims per day that came in from around the world
• Specialized in reviewing legal forms and diagnosing videos for fair use in Spanish
• Identified and escalated patterns of abuse and inform team members of any new trends

Sales and Marketing Administrative Assistant/Graphic Designer - Big Joe Handling Systems - Hayward, CA

(2016-03 - 2017-03)

• Coordinated marketing projects for the company and assisted VP and CEO team
• Increased sales by 15% by creating eye-catching sales ads, emails blasts and banners
• Created email marketing campaigns for the Sales Team using HTML
• Communicated and coordinated with the Sales Team for incoming products that need to be put on the website
• Created and edited stickers, banners and forms via Photoshop and Illustrator
• Posted weekly on Social Media and monitored responses
• Created web banners and upload product pictures to website
• Published Facebook Ads targeting businesses and forklift enthusiasts
• Generated leads from website and forwarded to sales departments
• Created purchase orders and communicated with accounting
• Updated CMS Website through Drupal and Volusion

Seasonal Data Entry Clerk - Bank of America

(2015-03 - 2016-06)

Manpower Projects assignment

• Checking and verifying information
• Keyed and processed 900 scanned documents of information per hour
• 7000+ kph

EMR CPR - Manpower Projects

(2015-03 - 2016-06)

• Data Entry of racks on google spreadsheets and transferring them to excel
• Preparing for move days
• Transferring supplies from one place to another
• Filing of paperwork
• Assisting my administrator and my manager as well as the technicians in anything they may need

Student Assistant (Federal Work Study Program) - California State University East Bay - Hayward, CA

(2012-10 - 2013-06)

• Managed the front desk area including opening and closing of the back entrance of the library at Cal State East Bay
• Answered phone calls from students and parents regarding testing exams
• Helped walk-in students and directed them to the appropriate department
• Filed WST exams
• Made copies when necessary
• Cleaned and vacuumed testing area
• Picked up test registrations weekly from the Student Administration Building
• Checked fax and printer and kept paper stocked weekly
• Assisted Testing staff

California State University East Bay