Marilyn Pico

Organized and motivated professional eager to apply extensive time management and organizational skills to a new environment. Seeking entry-level opportunities to expand technical skills while facilitating company growth through a positive attitude, reliable work ethic, and exceptional customer service.

Treatment Coordinator - Vaksman Dental - South San Francisco, CA

(2023-10)

• Presented complex treatment plans to patients, explaining clinical recommendations and associated costs to facilitate informed decision-making and increase case acceptance.
• Utilized Eaglesoft for precise appointment entry, digital record maintenance, and patient data management.
• Processed patient payments, managed daily billing cycles, and ensured accurate financial record-keeping.
• Efficiently managed high-volume scheduling for a multi-provider team, including 6 Dentists and 2 Hygienists.
• Orchestrated front-office operations by greeting and checking in patients, maintaining a professional and welcoming office atmosphere.

Front Desk Associate - Bayside Endodontist - Daly City, CA

(2011-08 - 2023-10)

• Manage front-end operations, including guest check-in/check-out procedures, reservations, and payment processing.
• Direct high-volume phone traffic, responding to customer inquiries and routing calls to appropriate clinical staff.
• Coordinate with the medical team to fulfill customer requests and ensure a seamless patient experience.
• Deliver friendly, knowledgeable support to prospective and current customers, resolving complaints to complete satisfaction.
• Maintain accurate records and handle sensitive patient information with high attention to detail.

Dental Assistant - Sherman Dental - San Francisco, CA

(2001-07 - 2011-07)

• Provided chairside assistance during dental procedures and handled exam room setups.
• Performed sterilization techniques and disinfected rooms and equipment according to safety protocols.
• Managed patient x-rays and assisted with treatment room preparation to optimize clinic flow.

Certificate - Dental Assistant - Bryman College (1998-01)

General Studies - City College of San Francisco