Treatment Coordinator - Vaksman Dental - South San Francisco, CA
(2023-10)
- Presented complex treatment plans to patients, explaining clinical recommendations and associated costs to facilitate informed decision-making and increase case acceptance.
- Utilized Eaglesoft for precise appointment entry, digital record maintenance, and patient data management.
- Processed patient payments, managed daily billing cycles, and ensured accurate financial record-keeping.
- Efficiently managed high-volume scheduling for a multi-provider team, including 6 Dentists and 2 Hygienists.
- Orchestrated front-office operations by greeting and checking in patients, maintaining a professional and welcoming office atmosphere.
Front Desk Associate - Bayside Endodontist - Daly City, CA
(2011-08 - 2023-10)
- Manage front-end operations, including guest check-in/check-out procedures, reservations, and payment processing.
- Direct high-volume phone traffic, responding to customer inquiries and routing calls to appropriate clinical staff.
- Coordinate with the medical team to fulfill customer requests and ensure a seamless patient experience.
- Deliver friendly, knowledgeable support to prospective and current customers, resolving complaints to complete satisfaction.
- Maintain accurate records and handle sensitive patient information with high attention to detail.
Dental Assistant - Sherman Dental - San Francisco, CA
(2001-07 - 2011-07)
- Provided chairside assistance during dental procedures and handled exam room setups.
- Performed sterilization techniques and disinfected rooms and equipment according to safety protocols.
- Managed patient x-rays and assisted with treatment room preparation to optimize clinic flow.
