Leslie Castanon

Detail-oriented administrative professional with experience supporting healthcare environments, bringing strong communication, time management, and technical skills. Proven ability to coordinate scheduling, manage documentation, and maintain organized workflows while ensuring a positive experience for patients and internal teams. Bilingual in English and Spanish, with strong communication skills that support both patient interaction and cross-functional coordination.

Patient Assistant at Public Partnerships Homecare (2024-05 – 2026-5)

• Assist with activities of daily living (ADLs), including bathing, dressing, and grooming, ensuring patient comfort and dignity
• Perform light housekeeping duties, including laundry, dishwashing, and changing bed linens, to maintain a clean and safe environment
• Manage grocery shopping and household supply procurement based on patient needs
• Prepare and serve meals in accordance with dietary requirements and preferences
• Provide reliable transportation between medical appointments, ensuring punctuality and continuity of care

Medical Records Coordinator at Elderwood at Liverpool (2023-10 – 2024-03)

• Supported the nursing department by maintaining accurate and up-to-date resident medical records
• Collected and verified resident information to ensure completeness and accuracy of documentation
• Issued, organized, and filed medical records in accordance with established procedures
• Processed medical and administrative paperwork efficiently to support daily operations
• Maintained all records in compliance with applicable state and federal regulations
• Ensured confidentiality and proper handling of sensitive health information per privacy standards

Certified Release of Information Specialist at ScanSTAT Technologies (2019-03 – 2020-05)

• Processed and delivered Protected Health Information (PHI) for subpoenas, court orders, and patient requests within strict deadlines in a high-volume environment (90+ requests daily)
• Reviewed medical records for accuracy, identified discrepancies, and took corrective action to prevent improper disclosure of PHI
• Coordinated and fulfilled record requests from attorneys, Social Security offices, and other third parties
• Navigated electronic medical record (EMR) systems to retrieve and compile patient documentation efficiently
• Ensured all released information remained fully compliant with HIPAA and applicable privacy regulations

Medical Office Administration – Springfield Technical Community College (2015 – 2017)