Letitia Council

Dedicated administrative and healthcare professional seeking a position where I can apply more than ten years of experience in office administration, student and patient support, records management, customer service, and nonprofit leadership. I offer strong organizational, communication, and problem-solving skills, with the ability to manage confidential information, maintain accurate documentation, support diverse populations, and adapt effectively in fast-paced environments.

OFFICE ASSOCIATE CLERK I / ATTENDANCE CLERK at PORTSMOUTH PUBLIC SCHOOLS (2025-08 – Present)

• Manage daily student attendance records using PowerSchool and related school information systems; enter and verify absences, tardies, early dismissals, and attendance corrections.
• Communicate with parents, guardians, teachers, administrators, and students regarding attendance concerns and required documentation.
• Prepare attendance reports, maintain confidential student records, support front-office operations, answer phones, greet visitors, process correspondence, and assist with data entry, filing, scheduling, and other administrative duties.
• Monitor attendance trends, help resolve discrepancies, and ensure records comply with school division policies and reporting requirements.

FOUNDER/PRESIDENT at THE NASIA FOUNDATION (2020-04 – Present)

The Nasia Foundation is a 501 (c)(3) nonprofit that focuses on reducing the stigma associated with TBI by raising awareness, promoting understanding, and facilitating open conversations. We believe that by fostering a supportive and inclusive environment, we can help individuals with TBI, and their families feel accepted and empowered. We provide a range of services and resources to help individuals with TBI improve their functionality and quality of life.

This includes access to rehabilitation services, educational workshops, counseling, and support groups. We also work closely with caregivers to ensure they have the necessary tools and support to care for their loved ones with TBI.

Caregiver at CAREGIVER PUBLIC PARTNERSHIP (2019-10 – 2021-04)

• Responsible for caring for my daughter who sustained the life change of Traumatic Brain Injury.
• Assisted with her complete ADL's, administered medication, reported any changes to service facilitator, scheduled and accompanied her to all doctor's appointments, and was an advocate on her behalf making me responsible for all documentation correspondence.

LEAD CERTIFIED NURSING ASSISTANT/ADMINISTRATIVE ASSISTANT at FREDA H. GORDON HOSPICE & PALLIATIVE CARE (2018-10 – 2019-09)

• Prepare weekly schedules, mileage tracking, auditing charts, communicating with RN case manager to make sure task list is updated, secretarial work, link files to patient's charts electronically, answer phones, take messages for administration, file paper charts once linked electronically, assist with referral intake, and attend weekly meetings.

Associate's Degree in Medical Assistant – Centura College, Norfolk, Va.