Lillian Blackman

Billing and Collection professional with over 25 years experience. Proficiency in various billing, collections, customer retention/relations for Business to Business, Medical and Bad Debt. I am a highly motivated, leader and trainer with a verifiable record of accomplishments with process improvement, on-boarding and training with multiple collector and financial software spanning years.

In addition, highly creative, quick thinker and advanced in problem-solving of accounts that need to be handled with care and recognized as a result-oriented and solution-focused team player individual.

Collections Analyst - WillScot-Mobile Mini - Baltimore, MD

(2018-06 - 2024-07)

• Assess credit risk and established credit limits
• Collection dispute resolution
• Training new employee's
• Un applied cash
• Establish and develop external partnerships
• Reconcile customer account
• Participate in process improvement projects
• Maintain electronic customer database
• Liaison for change management
• Inbound/Outbound calls to Commercial, Strategic, Enterprise customers
• Generates & responds to correspondence from customers (email and collection system)
• Collaboration with all internal and external vendors
• Skip Tracing
• Recommendation, negotiation, navigating difficult conversation with empathy to build customer relation
• Manages a $200 million with a 72.5% collection: touching 40 to 50 accounts daily meeting monthly Key Performance Indicators

Payment and Reimbursement Integrity Specialist - ESP (Eye Care Service Partner)

(2018-02 - 2018-06)

• Process EFT/ACH Payments from the daily lockbox
• Research unprocessed checks that are missing remits
• Processing all rejections of any EDI payments from insurance companies, patients, and third-party payers to customer accounts
• Applying any unapplied cash to reconcile the account
• Complex posting (short payments, remits with multiple invoices for multiple companies)
• Process refund

Collection Specialist/Quality Assurance - Kaiser Permanente - Rockville, MD

(2012-04 - 2018-02)

• Completed collection calls
• Processed payments, account refunds, adjustments
• Researched and resolved account disputes
• Collaborated with various departments on Medicare and Medicaid account discrepancies
• Reduced collection accounts
• Assisted management in accelerated collection process
• Prepared monthly account reports to management
• Achieved defined individual metrics and team goals
• Liaison for health management
• Evaluated/trained on quality of documenting, collecting and day to day processes

Senior Billing Coordinator/AR Lead - John Hopkins Hospital and John Hopkins University

(1996-08 - 2007-08)

• Completed collection calls
• Processed payments, account refunds, adjustments
• Researched and resolved account disputes
• Collaborated with various departments on Medicare and Medicaid account discrepancies
• Achieved goal of reduction in collection accounts
• Assisted management in accelerated collection process
• Data Entry
• Day to Day functions for twelve individuals
• Onboarding for all new staff
• Created new processes to streamline complex goals
• Created guidelines to simplify the collection process
• Monthly Meetings

Freight Broker - Freight Broker Planet Inc

(2024-08)

Vocational School Certificate - Medical Coding - Essex Community College

High School Diploma - Overlea Senior High School

3 Years of College or a Technical or Vocational School - Business - Essex Community College