General Manager at Planet Fitness (2025-01 – Present)
Managed daily operations while ensuring compliance with company policies, safety regulations, and operational standards.
- Maintained detailed incident reports, employee documentation, and confidential records with accuracy and professionalism
- Led, trained, and developed employees while conducting performance evaluations and coaching staff to improve performance
- Monitored financial performance, staffing levels, and operational metrics to meet revenue and efficiency goals
- Ensured facility readiness through inspections, sanitation procedures, equipment management, and safety preparedness
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling
- Maintained accurate records of incoming calls, messages, and visitor logs for quick reference
- Oversaw inventory management for office supplies, retail and equipment
Assistant Manager at Planet Fitness (2020-08 – 2025-01)
Managed daily operations while ensuring compliance with company policies, safety regulations, and operational standards.
- Managed daily operations while ensuring compliance with company policies, safety regulations, and operational standards
- Maintained detailed incident reports, employee documentation, and confidential records with accuracy and professionalism
- Led, trained, and developed employees while conducting performance evaluations and coaching staff to improve performance
- Monitored financial performance, staffing levels, and operational metrics to meet revenue and efficiency goals
- Ensured facility readiness through inspections, sanitation procedures, equipment management, and safety preparedness
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling
- Maintained accurate records of incoming calls, messages, and visitor logs for quick reference
- Oversaw inventory management for office supplies, retail and equipment
- Answered phones promptly and provided tours and information to current members and potential members
- Conducted regular inspections of facilities to ensure compliance with cleanliness protocols and guidelines to ensure our facility was always inspection ready
Shift Supervisor at Planet Fitness (2018-12 – 2020-08)
Supervised daily operations to ensure exceptional member experiences and facility cleanliness.
- Supervised daily operations to ensure exceptional member experiences and facility cleanliness
- Answered phones promptly and provided tours and information to current members and potential members
- Conducted regular inspections of facilities to ensure compliance with cleanliness protocols and guidelines to ensure our facility was always inspection ready
- Created and maintained corporate partnerships with local businesses and groups
- Created and maintained relationships with local business and groups for volunteer/community events
- Monitored key performance indicators to drive continuous improvement across all operational areas
- Trained and mentored new staff on customer service standards and operational procedures
- Implemented process improvements that enhanced workflow efficiency and reduced downtime
- Monitored inventory levels, ensuring adequate supplies for gym operations and member needs
- Conducted regular team meetings to communicate updates, address concerns, and boost morale
- Enforced safety protocols to maintain a secure environment for members and employees alike
- Resolved member inquiries and complaints promptly, enhancing overall satisfaction with club services
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations
Part-Time Customer Service Representative at Planet Fitness (2018-04 – 2018-12)
Provided customer service support for gym members and potential members.
- Resolved member inquiries efficiently, enhancing customer satisfaction and retention
- Processed membership applications, ensuring accuracy and compliance with company policies
- Assisted in onboarding new members, providing guidance on facility usage and amenities
- Conducted regular follow-ups with members to assess satisfaction and address concerns promptly
- Maintained cleanliness in assigned areas, ensuring adherence to safety and hygiene standards
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phones promptly and provided tours and information to current members and potential members
- Helped store management meet standards of service and quality in daily operations
- Completed cash and credit card transactions accurately using POS software
Assistant at Little Thumpers Daycare (2016-06 – 2018-02)
Supported daily operations and maintained a safe and welcoming environment for children and staff.
- Supported daily operations by preparing educational materials and organizing classroom activities
- Assisted in maintaining a safe and welcoming environment for children and staff
- Coordinated with parents to communicate children's progress and address concerns effectively
- Implemented structured routines to enhance children's learning experiences and engagement
- Streamlined record-keeping processes to ensure compliance with licensing regulations and standards
Host/Carry-Out/Server at Olive Tree Restaurant (2014-07 – 2015-12)
Provided exceptional guest service and supported front-of-house operations in a restaurant setting.
- Greeted guests with friendliness and professionalism
- Provided exceptional guest service, addressing concerns and resolving complaints while maintaining positive dining experiences
- Managed multiple tables and orders during high-volume periods, ensuring accuracy, timeliness, and attention to detail
- Assisted with training new staff, enforcing service standards, restaurant procedures, and workflow efficiency
- Maintained accurate records using POS systems and handled cash/card transactions
- Supported team operations by coordinating front-of-house activities, bussing tables, managing reservations, and maintaining a clean and organized environment
