Kethelange Manigault

I’m a freelance writer and photographer. I like to incorporate art and creativity into my work when applicable.

Pick, Pack, Sortation & Delivery Associate (third shift primary job) at Amazon LLC (2019-10 – 2025-10)

• Picked, packed, stowed, and sorted products in a high-volume, fast-paced fulfillment environment
• Used RF scanners and internal systems to track inventory and ensure order accuracy
• Placed merchandise into bins and worked along conveyor belt systems
• Staged deliveries and prepared orders for drivers to ensure on-time dispatch
• Assisted with loading and unloading items following safety and weight distribution guidelines
• Maintained inventory accuracy and supported operational efficiency across multiple departments

Telemarketing Survey Customer Service Representative (part time secondary job) at PCC Marketing LLC (2020-01 – 2020-07)

• Conducted high-volume outbound calls for market research and customer surveys
• Collected, documented, and entered survey data accurately into databases
• Refined survey scripts based on feedback to improve response rates and data quality
• Maintained professional phone etiquette to maximize customer engagement
• Ensured compliance with surveying laws, policies, and procedures

Stock and Receiving Associate at Walmart (2009-12 – 2011-03)

• Received, inspected, and documented incoming shipments for accuracy and damage
• Maintained accurate inventory records and reduced stock discrepancies
• Operated pallet jacks to move merchandise safely and efficiently
• Stocked and organized products on shelves according to company standards
• Coordinated with team members to streamline receiving and stocking operations

Online Fulfillment Associate at Kmart (2002-09 – 2004-05)

• Picked orders using pick-to-light systems and RF scanners
• Logged orders into fulfillment systems and ensured data accuracy
• Packed and staged orders for shipment via FedEx and UPS
• Performed quality checks to prevent shipping errors and product damage
• Supported inventory management and order fulfillment accuracy

Dining Hall Services Associate at Sodexo (1999-09 – 2000-09)

• Assisted with food preparation and service following recipes and portion guidelines
• Maintained cleanliness, sanitation, and safety standards in the dining hall
• Provided customer service and responded to requests and concerns professionally
• Operated point-of-sale systems and handled cash transactions
• Monitored food quality, temperature, and presentation before service
• Delivered exceptional customer service, enhancing overall dining experiences and guest satisfaction
• Ensured cleanliness and organization of dining areas and equipment, supporting a welcoming environment for guests
• Supported kitchen staff in food service preparation and presentation, contributing to high-quality meal service

Volunteer at Salvation Army (2011-01 – 2011-04)

I was a volunteer at the Salvation Army in 2011 for 4 months. I assisted the executive chef with food preparation. I performed utility associate duties such as cleaning, dishwashing, equipment set up and take down.

High School Diploma – Brighton High School (1999-06)