Lily Cortese

Purposeful Operations and Event Logistics Coordinator experienced in operations, process improvement, event coordination, planning, and executive support. Coordinated with cross-functional teams and ensured projects were completed on schedule and within scope. Maintained high customer satisfaction by managing vendor communications, tracking project progress, and ensuring every detail was completed accurately on time.

Sales Coordinator / Assistant to Lead Event Producer - Bill Hansen Catering & Event Production - Miami

(2023-01)

• Project management liaison between clients, vendors, and operations. Schedule client touch base meetings.
• Enter & manage incoming lead assignments into CRM software, track all incoming vendor orders, and manage up-to-date execution of the event date.
• Record and update Event Folders with the most up-to-date COI (certificate of insurance) & Vendor Agreements into Drop/Box and communicate live changes to the operations team.
• Conduct a weekly follow-up to finalize upcoming events.
• Process end-of-event billing reports for accounting.

Assistant to the CEO & Sales Department - Venue Sourcing Manager - Hansen Group Events & Venues - Miami

(2021-01 - 2023-12)

• Managed executive priorities including calendars, reports, and administrative workflows to increase operational efficiency.
• Qualified and routed incoming client leads to event producers; maintained CRM records and sales-pipeline visibility.
• Advised prospective clients on venue selection, aligning options to event vision, budget, guest count, and preferred locations across South Florida.

Assistant to Sales - JC-White Architecture - Miramar

(2015-01 - 2021-12)

Coordinated commercial installation projects from planning through completion, managing permits, vendor coordination, and on-site logistics.

• Maintained detailed project spreadsheets to track status, timelines, materials, and account balances; supported collections activity for past-due invoices.
• Coordinated with routing/installation teams to schedule timely installs and ensured vendor arrivals met project timelines.
• Provided front-desk customer service support, managed vendor orders, and maintained organized filing systems.

Customer Service / Delivery / Accuracy Supervisor - Macy's, Federated Operations & Logistics Inc. - Miami

(2000-01 - 2015-12)

• Progressively promoted through roles supporting customer service, delivery operations, and inventory accuracy.
• Oversaw inventory controls including Macy's annual physical inventory and weekly furniture warehouse reconciliations.
• Supervised a 12-person Customer Care team and managed all incoming driver communications during in-home deliveries to ensure customer satisfaction and safety.
• Served as Human Resources coordinator for payroll, benefits administration, recruitment, and exit interviews.
• Directed delivery routing to consolidate shipments and minimize costs; awarded the "I Can" award for continuous cost-reduction initiatives.
• Supported the Director of Operations & Logistics with interdepartmental executive meetings and analyzed client survey results to identify improvement opportunities.

Certificate - Human Resources /Development & Organization - Miami (2006-03 - 2006-03)

Certificate - Six Sigma - Miami (2005-01 - 2005-01)