Lindsey Jo Scott

Warm, detail-oriented communications professional with a multidisciplinary background in client and customer care, event support and planning, design and strategy, and community engagement. Skilled at relationship-building, working independently and collaboratively, learning new systems quickly, and delivering thoughtful support and planning. Known for blending empathy, creativity, and precision to support clients, and projects with intention and excellence.

Remote Customer Experience Specialist at Flyers Cocktail Co (2023-01 – Present)

• Handled 60+ daily customer inquiries via email, providing clear, empathetic, and asynchronous support.
• Streamlined CRM workflows in Gorgias and Shopify, improving response times and customer satisfaction.
• Produced concise written responses and internal notes to ensure smooth handoffs and consistent support.
• Identified recurring issues and shared insights with the team to inform product and process improvements.
• Represented the brand at events and field visits, gathering customer feedback to enhance support.

Designer/ Brand Strategist at Second Brekkie Creative (2014-01 – Present)

• Designed and executed brand identities and cohesive marketing materials across web, mobile, print media, and live events, integrating typography, illustrations, layouts, photography, video, animation, large-scale murals, and event marketing to elevate customer experience.
• Strategized and translated brand vision through copywriting and messaging consultations.
• Managed client accounts, budgets, and relationships to align creative vision with business goals.
• Lead teams and streamlined operations to deliver projects on time and at high quality.
• Oversaw client communication, feedback, and issue resolution with clarity and professionalism.
• Translated stakeholder input into creative outcomes that consistently exceed expectations.

Account Manager (Hybrid Remote) at EcoPharm (2024-01 – Present)

• Supported sales agents by making high-volume outreach calls, qualifying leads, scheduling appointments, and ensuring timely follow-ups to strengthen the sales pipeline.
• Managed and updated client data in HubSpot, maintaining accurate records, and tracking interactions.
• Built strong client relationships through consistent communication, issue resolution, and coordination across departments to ensure smooth order fulfillment and account satisfaction.

Event Activation Specialist/ Production Lead at SharingBox (2023-01 – 2024-01)

• Independently executed and hosted photo/ video branded activations for up to 300 attendees per event, ensuring smooth flow and strong guest engagement on site for brand activations and corporate events.
• Managed and transported $80,000+ of photo and lighting equipment for local and travel set-ups using company commercial vehicle or rentals.
• Handled real-time logistics and technical troubleshooting and setup with calm, solution-focused attention.
• Represented a wide range of client brands with professionalism and adaptability in high-energy environments.

Bachelor of Arts in Studio Art/ Psychology – University of Akron

MFA in Visual Narrative – School of Visual Arts