Lindsey Thomas
911 operator and Customer service representative
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About
Diagnosing and troubleshooting concerns with truck accessories from multiple brands Having workable knowledge of 'Kustomer' email system, Team's, Outlook and Five9 phone system Working with customer's directly via phone and email
Experience
OEM Customer Service Representative at Real Truck (Truck Hero) (2024-06 – Present)
- Diagnosing and troubleshooting concerns with truck accessories from multiple brands
- Having workable knowledge of 'Kustomer' email system, Team's, Outlook and Five9 phone system
- Working with customer's directly via phone and email
- Answering high volume calls with a professional demeanor
- Multitasking
- Assisting with training new employees
911 Operator at Huron Twp Police Department (2022-08 – 2024-06)
- Answering emergent and non-emergent calls
- Being able to multi task and stay professional in high stress situations
- Dispatching the appropriate Police, Fire or EMS units to locations as needed for three separate agencies
- Administering lifesaving pre-arrival instructions
- Having workable knowledge of the LEIN, CAD, CLEMIS and Rapid 911, Texty, Active Alert and Bryx911 systems
- Assisting outside agencies as well as officers with confirming warrants
- Running criminal history background checks
- Entering missing persons and stolen vehicles
- Entering warrants, PPOs and monitoring and caring for prisoners in lock up
OEM Customer Care Representative at Truck Hero (2020-12 – 2022-08)
- Diagnosing and troubleshooting concerns with truck bed covers filed under warranty through dealerships
- Having workable knowledge with all Truck Hero product my team services
- Brand representative for Nissan and Honda
- Placing purchasing and warranty orders
- Answering high volume calls with a professional demeanor
- Multitasking
- Assisting with training new employees
Active Seller at Ikea Canton (2019-05 – 2020-12)
- Assisting customers with product information as well as navigating through the store
- Maintaining a clean work environment
- Training new employees
- Assisting other departments when needed
- Placing delivery orders for customers
911 Emergency Dispatcher at Westland Police Department (2017-06 – 2019-03)
- Answering emergent and non-emergent calls
- Being able to multi task and stay professional in high stress situations
- Dispatching the appropriate Police, Fire or EMS units to locations as needed for four separate agencies
- Administering lifesaving pre-arrival instructions
- Having workable knowledge of the LEIN, CAD, CLEMIS and GEM 911 systems
- Assisting outside agencies as well as officers with confirming warrants
- Running criminal history background checks
- Entering missing persons and stolen vehicles
Education
Graduate in Emergency Telecommunications Course – Oakland Community College Police Academy (2014 – 2014)
High School Diploma in General Education – Wayne Memorial High School (2013 – 2013)
