Lingen Yogo

Pharmacy Technician with proven expertise at Kroger Pharmacy in medication dispensing and insurance billing. Adept at enhancing patient satisfaction through exceptional customer service and effective communication. Bilingual in French and English, I excel in teamwork and conflict resolution, ensuring seamless pharmacy operations and timely access to medications.

Pharmacy Technician - Kroger Pharmacy - Morgantown, WV

(2024-02)

• Dispensed medications accurately and release completed prescriptions to patients
• Processed prescriptions through data entry and prepared them for pharmacist verification
• Facilitated third-party insurance billing and resolved claim rejections to ensure timely access to medications for patients
• Supported prior authorization processes by gathering necessary information and communicating with prescribers and insurance companies
• Delivered front-line customer service in high-volume environment, handling phone inquiries, and resolving patient concerns effectively
• Scheduled vaccinations and assisted with immunization workflow coordination
• Operated as a cashier and assisted with point-of-sale transactions and prescription pickups
• Maintained patient confidentiality in compliance with HIPAA regulations during all prescription handling and customer interactions
• Processed and managed prescription inventory orders, ensuring adequate stock levels and timely replenishment
• Maintained inventory accuracy and regulatory compliance with detail and accuracy
• Assisted with training and onboarding of new pharmacy techs and interns, helping them navigate pharmacy workflows, systems and daily operations

Dietetic Assistant - J.W. Ruby Memorial Hospital - Morgantown, WV

(2023-04 - 2025-02)

• Clarified food preferences, allergies, and special requests with patients to customize meal options
• Delivered meals to patients, ensuring adherence to dietary restrictions and enhancing patient satisfaction
• Served a diverse patient population with friendly, respectful interactions in the healthcare environment
• Maintained cleanliness and sanitation standards while handling food and supplies

Customer Service Representative - Teletech/Bank Of America - Morgantown, WV

(2019-06 - 2020-02)

• Resolved customer complaints by providing timely solutions and ensuring full follow-up
• Provided support to customers nationwide for online banking and digital card features to enhance user experience
• Assisted customers in placing debit orders and processing overdraft refunds efficiently
• Successfully retained customers by addressing concerns, presenting tailored solutions, and reinforcing service value
• Opened debit cards and checking or savings accounts for customers at the branch
• Filed dispute or fraudulent activity
• Followed established communication protocols and guidelines to ensure consistent messaging
• Utilized computer technology to manage high call volumes efficiently

Administrative Coordinator Staff - Pittsburgh Fringe - Pittsburgh, PA

(2017-01 - 2017-04)

• Processed and documented customer cash transactions via Ticketleap, maintaining accuracy and secure storage in a safety deposit box for community event
• Optimized efficiency of documentation processes by implementing and managing digital tools such as JotForm, Google Docs, Wave Accounting, and HelloSign
• Documented artists/musicians, payments, and community performance venues in Excel-based database for accurate record-keeping
• Supported event setup by preparing lighting, microphone, and audio equipment
• Managed bookkeeping for Pittsburgh Fringe using Wave Accounting, maintaining accurate financial records

Tutor - Waynesburg University - Waynesburg, PA

(2015-09 - 2017-01)

• Enhanced student confidence and academic performance through personalized instruction
• Provided one on one tutoring in beginning Algebra and foundational math concepts
• Provided tutoring services to students through the school program
• Collaborated with faculty to support students experiencing academic challenges in coursework

Bachelor of Science - Mathematics - Waynesburg University (2018-04)