Linus Ngoh

Dedicated Guest Room Attendant (GRA) with over 5 years of experience in providing exceptional cleaning services for hotel guest rooms. Skilled in efficiently completing tasks while maintaining high standards of cleanliness and presentation. Strong attention to detail and excellent customer service skills, ensuring guest satisfaction and loyalty. Seeking to utilize my skills and experience to contribute to the success of a reputable hotel.

Guest Room Attendant - caesars Palace Bluewater Dubai - Dubai, United Arab Emirates

(2021-07 - 2023-09)

• Clean and maintain guest rooms according to company standards
• Provide excellent customer service by fulfilling guest requests promptly and efficiently
• Follow safety protocols and procedures while handling cleaning chemicals and equipment
• Report any maintenance issues or needed repairs in guest rooms
• Collaborate with housekeeping team to ensure rooms are cleaned and prepared in a timely manner
• Maintain a positive and professional attitude while interacting with guests and coworkers
• Adhere to company policies and procedures regarding privacy and confidentiality of guest information
• Ability to work independently and efficiently in a fast-paced environment
• Demonstrate attention to detail and thoroughness in cleaning and organizing guest rooms
• Flexibility to work weekends, holidays, and varying shifts as needed

Guest Room Attendant - Mandarin Oriental Jumeira Dubai - Dubai, United Arab Emirates

(2018-10 - 2021-07)

• Clean and tidy guest rooms according to hotel standards and procedures.
• Ensure all amenities and supplies are stocked and replenished in guest rooms.
• Inspect and report any maintenance or repair issues in guest rooms.
• Provide exceptional customer service to guests and address any concerns or requests promptly.
• Collaborate with other departments to ensure a seamless guest experience.
• Follow proper safety and security protocols while cleaning and servicing guest rooms.
• Uphold cleanliness standards in all areas of the hotel, including public spaces and back-of-house areas.
• Work efficiently and prioritize tasks to meet daily cleaning goals.
• Maintain a professional and courteous demeanor at all times while interacting with guests and colleagues.
• Continuously seek opportunities for improvement and training to enhance job performance and guest satisfaction.

Laboratory technician - St Jude's College (2014-10 - 2016-08)