Kylynn Rivera

Conducted outbound calls with customers regarding filed claims, clearly explaining claim details and answering questions. Processed customer payments accurately through credit/debit card and ACH transactions. Maintained detailed and accurate records of customer communications, payment activity, and account updates.

Subrogation Specialist at Wilber Group (2026-01 – 2026-07)

• Conducted outbound calls with customers regarding filed claims, clearly explaining claim details and answering questions.
• Processed customer payments accurately through credit/debit card and ACH transactions.
• Maintained detailed and accurate records of customer communications, payment activity, and account updates.
• Negotiated repayment arrangements and financial plans with customers to facilitate recovery of client assets.
• Applied company procedures, software systems, applicable laws, statutes, and industry standards to ensure accurate and compliant account handling.
• Managed sensitive and sometimes difficult customer interactions while maintaining professionalism and clear communication.
• Maintained consistent attendance and reliability at an assigned office location.

Customer Service Representative at Qik N Ez (2025-09 – 2026-01)

• Provided friendly and professional customer service while assisting customers with purchases and questions.
• Operated cash registers and accurately processed cash, card, and other customer transactions.
• Stocked merchandise, organized shelves, and maintained a clean and welcoming store environment.
• Assisted with inventory, merchandising, and other daily store operations.
• Addressed customer concerns and resolved issues courteously and efficiently.

NRO Crew Chief at Portillo's (2021-06 – 2025-08)

• Supervise day-to-day operations, ensuring smooth service and team coordination
• Lead and coach team members to maintain high standards of cleanliness, food safety, and guest experience
• Represent Portillos as a corporate trainer for new restaurant openings across the country
• Onboard and mentor new hires in high-pressure environments, teaching operational procedures and customer service protocols
• Handle time-sensitive tasks, conflict resolution, and shift transitions with efficiency and professionalism
• Maintain a safe, sanitary work environment through consistent cleaning, organization, and adherence to health standards

Shift Leader at Taco Bell (2018-09 – 2021-06)

• Supervise and support team members during shifts to ensure efficient, high-quality service
• Handle opening and closing procedures, including cash management and end-of-day reports
• Monitor food safety, cleanliness, and store appearance to meet company standards
• Train and coach new employees on company procedures and customer service
• Address and resolve customer concerns in a professional and timely manner
• Coordinate with management to meet sales goals and maintain smooth shift operations