Mahlet Tesema

Hospitality professional with 5 years of guest-room housekeeping experience, 3 years of spa management experience, and current customer service experience in Maryland. Skilled in guest-room cleaning and presentation, housekeeping operations, front-desk service, customer relationships, and maintaining clean, organized, welcoming environments. Known for reliability, attention to detail, professionalism, and a genuine commitment to guest satisfaction.

Ready to bring strong housekeeping experience and guest-focused service to a luxury hotel environment.

Sales Associate / Customer Service - Sakiy Man Fashion - Montgomery Mall, Maryland

(2025-04)

• Provide friendly, professional customer service and assist customers with product selection and questions.
• Support sales and cashier operations while maintaining a clean, organized, customer-ready environment.
• Receive new merchandise, stock products, organize inventory, and keep the sales floor orderly.
• Work effectively with team members in a busy customer-facing environment.

Housekeeping Services - Independent Housekeeping - Maryland

Provide ongoing housekeeping services with a strong focus on cleanliness, organization, attention to detail, and maintaining comfortable, well-kept spaces for clients.

Spa Manager - Titi Spa - Nairobi, Kenya

• Managed daily spa operations, customer service, guest relationships, front-desk operations, and housekeeping coordination.
• Maintained high standards of cleanliness, organization, presentation, and service throughout the spa.
• Handled customer needs and concerns professionally while building positive, respectful relationships with guests.
• Supported staff management and HR-related responsibilities and helped maintain smooth daily operations.

Guest Room Housekeeping - Ambassador Hotel - Addis Ababa, Ethiopia

(2016-02 - 2021-06)

• Cleaned and prepared guest rooms with careful attention to cleanliness, order, presentation, and guest comfort.
• Maintained guest-room areas, bathrooms, linens, supplies, and room details according to established standards.
• Worked efficiently and consistently while maintaining discretion, reliability, and professional conduct.
• Helped maintain a welcoming hotel environment by ensuring rooms were clean, organized, and ready for guests.

High School Diploma - Addis Ababa, Ethiopia

Front Desk Operations & Customer Relationship Training - Nairobi, Kenya

Alfa University College Addis Ababa, Ethiopia