Lionora Olvera

I would like to obtain a position with great learning opportunity and growth within the company.

Workforce Specialist at Workforce Solutions (2008-12 – Present)

• Intake UI Claims work which included initial, additional and reopening of claims cases
• Helped clients file weekly certifications according to procedures
• Job Placements, Employer Contact
• Case Management with regular clients as well as Project Rio clients and Migrants
• Migrant Outreach exp which included outreach, taking and investigating discrimination complaints according to procedure and forwarded to correct department as necessary and providing preferred service to migrants
• Information gathering to make informed decisions
• General knowledge of Federal wage and hour labor laws, industrial occupations, wage scales, employment practices, or salary and wage administration practices
• Provided service in person as well as by telephone
• Occasionally worked as officer in charge in the absence of office manager
• Made presentations to small or medium sized groups

Claims Representative at Social Security Administration (2006-06 – 2008-06)

• Taking and adjudicating retirement and disability claims
• Interviewing and information gathering to make informed decisions
• Maintaining files, processing payments
• Case management duties, reception duties
• Clerical duties including data entry and scheduling appointments
• Continuous Bilingual Spanish/English customer service
• Provided service in person and by telephone as needed
• Taking phone claims
• Answering questions about Social Security benefits

WorkSource Specialist at WorkSource Career Center (1988-02 – 2006-06)

• Intake UI Claims work which included initial, additional and reopening of claims cases
• Helped clients file weekly certifications according to procedures
• Job Placements, Employer Contact
• Case Management with regular clients as well as Project Rio clients and Migrants
• Migrant Outreach exp which included outreach, taking and investigating discrimination complaints according to procedure and forwarded to correct department as necessary and providing preferred service to migrants
• Information gathering to make informed decisions
• Provided service in person as well as by telephone
• Occasionally worked as officer in charge in the absence of office manager
• Made presentations to small to medium sized groups

Office Clerk at Dr. Douglas Kopp (1987-12 – 1988-02)

• Office duties such as filing, answering phone
• Making appointments, rescheduling appointments
• Operated an eye examination machine
• Took case notes
• Provided Bilingual Spanish/English customer service

Bachelor's Degree in Psychology – Wayland Baptist University (1982-09 – 1987-04)

Bachelor's Degree in Executive Secretarial Study – Wayland Baptist University (1982-09 – 1987-04)