Lirael Known

Dedicated and detail-oriented Public Area Attendant with experience maintaining high standards of cleanliness, sanitation, and guest service in hotels, hospitality, or private residences. Skilled in cleaning public areas, restrooms, hallways, crew or staff facilities, and guest accommodations while following health, safety, and sanitation procedures. Experienced in using professional cleaning equipment and chemicals safely, reporting maintenance issues, and providing excellent customer service.

Committed to creating a clean, safe, and welcoming environment for guests and crew.

Residential Service Assistant - Student Accommodation Rosebank - Cape Town

(2023-01)

• Served residents and visitors courteously, responding promptly to service requests and accommodation-related enquiries.
• Prepared bedrooms, shared facilities, and resident areas for new arrivals and daily use in line with property cleanliness standards.
• Inspected occupied and vacant accommodation areas to identity cleanliness concerns, missing amenities, and maintenance issues.
• Supported efficient room turnover by prioritising cleaning and servicing tasks around arrivals and departures.
• Handled cleaning products and equipment safely in accordance with label instructions, workplace procedures, and health and safety requirements.
• Replenished toiletries, linen, towels, and other resident supplies while monitoring stock levels and reporting shortages.
• Coordinated with housekeeping and maintenance teams to resolve room defects, safety hazards, and service requests without delay.
• Maintained accurate service records and communicated completed tasks outstanding issues, and resident feedback to supervisors

Public Area Attendant - Mariner guesthouse - Cape Town

(2020-11 - 2022-03)

• Prepared guesthouse common areas for daily operations by checking presentation, order, and readiness before guest use.
• Serviced reception areas, corridors, stairways, lounges, dining spaces, and shared facilities in line with hospitality cleanliness standards.
• Refreshed public restrooms by replenishing guest supplies, sanitising touchpoints, and maintaining a welcoming appearance throughout the day.
• Responded courteously to guest requests and directed enquiries to the appropriate department when further assistance was required.
• Used cleaning agents, tools, and equipment safely according to product instructions and workplace health and safety procedures.
• Monitored high-traffic areas and carried out prompt touch-up cleaning to maintain standards during busy periods and guest turnover.
• Handled linen, waste, and recyclable materials responsibly while supporting environmentally conscious housekeeping practices.
• Coordinated with housekeeping and maintenance colleagues to address defects, lost property, spills, and other issues affecting guest comfort or safety.

Room attendant - Victoria Junction Hotel - Cape Town

(2016-04 - 2019-11)

• Serviced guest rooms, bathrooms, and corridors to established hotel housekeeping standards.
• Changed bed linen, towels, and room supplies while maintaining presentation and comfort standards.
• Prepared rooms for arrivals and refreshed occupied rooms according to daily housekeeping schedules.
• Performed detailed cleaning of furniture, fixtures, floors, windows, and high-touch surtaces.
• Checked rooms for guest belongings, damage, and maintenance concerns, reporting findings to the housekeeping team.
• Coordinated with supervisors and front office staff regarding room readiness, special requests, and priority turnovers.
• Handled guest requests courteously while protecting privacy and following hotel service procedures.
• Used cleaning products and housekeeping equipment safely in line with hygiene, health, and workplace safety

Transparency College (2011-01 - 2014-12) Maputo