Melissa Sukhdeo

I have been doing CNA work through being a caregiver for the past 5 years...I have also offered to assist CNA's to help my clients in facilities when their is no other CNA to help. I know i have just recently got my CNA license but CNA work is not new to me at all. I also know that I will be handling more than just one client which will not be a problem with me since I am good at managing my time and working professionally and accordingly to every resident and their needs.

I also believe that being a team player is a must because this job cannot always be done alone and co- workers will always need help. This is not just a job for me but a passion that is why I went from being a banker to a caregiver because I know I can add more value in carring for someone much more than sitting behind a desk. I am a fast learner and I assure you I am very much capable of doing this job.

Caregiver at Divine Fijian Homecare (2023-01 – 2026-03)

• Supported clients with mobility and physical exercises to enhance well-being.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Enhanced patient outlook and daily living through compassionate support and personalized care.
• Prepared meals according to dietary requirements and assisted with feeding.
• Fostered companionship for elderly clients by engaging in meaningful conversations and facilitating recreational activities.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Followed safe lifting and transferring techniques to transport residents.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Instructed family members on how to provide bedside care.
• Partnered with registered nurses and physiotherapists to provide care to patients.
• Contributed to case reviews of client status and progress.
• Collaborated with client care team to ensure timely updates and adjustments to care plans based on individual needs.
• Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
• Monitored clients' activity levels and helped prevent sedentary behavior.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Drove clients to doctors' appointments and social outings.
• Obtained sources of entertainment for clients to provide full and enjoyable daily activities.

Caregiver at The Key Homecare (2022-04 – 2022-10)

• Supported clients in daily living activities and personal care to enhance comfort and independence.
• Administered medication according to prescribed schedules and guidelines.
• Supported clients with mobility and physical exercises to enhance well-being.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Delivered emotional support to clients facing depression or anxiety, fostering resilience during recovery.
• Facilitated safe ambulation by assisting with transfers from bed to chair or wheelchair, promoting mobility and confidence.

Personal Banker at San Francisco Credit Union (2020-02 – 2021-09)

• Facilitated account openings and addressed product inquiries to enhance client satisfaction.
• Processed transactions accurately and efficiently for client accounts.
• Resolved customer issues and provided exceptional service support.
• Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Identified potential fraud risks on accounts and reported suspicious activities to management.
• Welcomed customers and guided them to relevant services to ensure efficient banking experience.
• Analyzed financial documents provided by customers to determine their needs.
• Balanced cash drawer and reconciled discrepancies to maintain accurate financial records.

Personal Banker at Comerica Bank (2017-03 – 2019-12)

• Guided customers on banking services and financial products to empower informed financial decisions.
• Facilitated account openings and addressed product inquiries to enhance client satisfaction.
• Processed transactions accurately and efficiently for client accounts.
• Resolved customer issues and delivered exceptional service support to foster client loyalty.
• Maintained compliance with banking regulations and internal policies.