Natascha Crouch

Healthcare operations and practice management leader with 10+ years of experience overseeing high-volume medical practices, multidisciplinary teams, and patient-centered operations in fast-paced healthcare environments. Proven expertise managing daily clinic operations, patient flow, staffing coordination, operational performance, HIPAA compliance, onboarding, scheduling, vendor management, and workflow optimization across luxury patient-facing healthcare settings. Experienced supporting physicians, executive leadership, and cross-functional teams to drive operational excellence, elevate patient experience, improve efficiency, and support practice growth initiatives.

Skilled in EMR/EHR systems, healthcare administration, KPI reporting, revenue cycle coordination, inventory oversight, and team development. Recognized for fostering polished, high-performing cultures focused on exceptional service, professionalism, discretion, and operation and operational scalability.

Operations Supervisor (Temporary Position) - Cedars-Sinai - Beverly Hills & Playa Vista, CA

(2026-04 - 2026-05)

• Oversaw daily clinical and administrative operations for high-volume healthcare practices, supporting physicians, patients, and multidisciplinary teams in patient-facing environments.
• Partnered with leadership to improve workflows, staffing coordination, operational efficiency, and patient care processes to enhance overall patient experience.
• Supported scheduling operations, onboarding, training, vendor coordination, facilities oversight, and operational readiness across multiple locations.
• Ensured compliance with HIPAA regulations, organizational policies, patient confidentiality standards, and clinical documentation requirements.
• Collaborated with HR, billing, payroll, quality, and clinical teams to support operational excellence and administrative efficiency initiatives.
• Served as a key operational resource for issue resolution, workflow optimization, and process improvement initiatives.

Operations Manager - One Medical - West Hollywood & Downtown Los Angeles, CA

(2021-10 - 2026-03)

• Provided operational leadership for two of the highest-volume upscale primary care practices in Los Angeles, overseeing daily clinic operations, patient flow, scheduling coordination, and administrative performance.
• Managed multidisciplinary clinical and administrative teams including front office staff, coordinators, and support personnel while fostering a collaborative, polished, and high-performing culture.
• Led operational excellence initiatives focused on workflow optimization, scheduling efficiency, patient access, service consistency, and elevated patient experiences.
• Partnered closely with regional leadership and providers to support operational scalability, patient retention, staffing utilization, and practice growth initiatives.
• Oversaw onboarding, training, scheduling, payroll review, employee relations, performance management, and staff development initiatives.
• Applied expertise in healthcare operations, insurance workflows, billing coordination, compliance standards, and revenue cycle support to improve operational efficiency.
• Maintained HIPAA compliance and ensured secure management of patient records, office systems, and operational protocols.
• Coordinated vendor relationships, facilities management, inventory oversight, equipment planning, and maintenance operations across multiple practice locations.
• Utilized EMR/EHR systems, operational dashboards, KPI reporting tools, and performance metrics to support operational decision-making and workflow improvements.
• Led quality and service improvement initiatives resulting in consistently high Net Promoter Scores (NPS) and improved operational KPIs.
• Served as liaison between providers, leadership, operational teams, vendors, and external partners to maintain a seamless and professional patient experience.

Management Roles (Interim General Manager, Assistant General Manager, Senior II Manager) - The Cheesecake Factory - Multiple Locations, CA

(2011-11 - 2019-11)

• Progressively promoted through multiple leadership roles supporting high-volume, luxury guest-facing operations across several locations.
• Managed operational, staffing, financial, customer service, and administrative functions for multimillion-dollar business operations.
• Supervised hiring, onboarding, scheduling, coaching, performance management, and employee development for large multidisciplinary teams.
• Led budgeting, labor management, expense control, forecasting, and weekly P&L reviews to improve operational efficiency and financial performance.
• Developed workflow improvements, staffing models, operational systems, and service standards to support consistency and elevated guest experiences.
• Managed vendor relationships, inventory oversight, facilities coordination, and operational readiness initiatives.
• Partnered with HR on investigations, policy compliance, corrective action, conflict resolution, and employee relations matters.
• Supported daily operations of an $18M annual revenue business with more than 200 employees while maintaining high service and operational standards.

Bachelor of Arts - Journalism, Minor in Psychology - California State University, Northridge (2007)