Lisa Spicer
Merchant Services Professional
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About
Seventeen years of experience in sales, loan origination, operations, and default servicing. Skilled in business to client sales, client retention, pipeline management, critical thinking, negotiation, and meeting deadlines in a team environment. Meticulous with a strong work ethic.
Experience
Boarding Specialist at Paynada (2023-05 – Present)
- Onboard a monthly average of 100 new merchants and businesses
- Verify documentation and ensure compliance with underwriting regulations
- Complete risk management activities
- Document operational workflows
- Provide guidance to the sales team
- Manage pipeline and daily reporting to leadership team
Retail Loan Processor at Origin Bank (2021-08 – 2022-11)
- Managed pipeline of 10-15 FHA, FHLB, FNMA and bank products purchase and refinance loans
- Handled each file with 2 day SLA for borrower welcome email with documents needs list
- Funded average of 7-10 loans per month with 30 day average closing timeframe
- Top Processor June and September 2022
Retail Loan Processor at FGMC dba Good Mortgage (2020-10 – 2021-07)
- Managed pipeline of 25-35 retail conventional refinance loans
- Trained to process FHA, VA and USDA loans
- Handled each file with 2 day SLA for borrower welcome call and initial UW submission
- Funded average of 10 loans per month with 45 day average closing timeframe
- MLO lending license in AZ, CA, CO, KY, ME, MN, OH, OK, PA, TN, VT, WA, WI
- Received "Acting Like an Owner" award June 2021
Loss Mitigation/Bankruptcy Account Manager at Fay Servicing (2017-04 – 2019-08)
- Single point of contact for 700+ mortgage accounts in default and bankruptcy
- Performed mortgage default workout programs including modifications, short sales, and DIL
- Facilitated and documented all borrower communication in compliance with FDCPA
- Texas Branch top commission earner 2018 completing 60% of the company's modifications
- Promoted to Bankruptcy Account Manager February 2019
Wholesale Loan Review Analyst at AmeriHome/Agility 360 (2016-03 – 2016-12)
- Pre purchase audit of Conventional, Non-Conforming, FHA, and VA loan packages
- Verified presence, integrity, accuracy and proper legal execution of loan package data and documentation
- Validated loan package and collateral met federal regulatory standards and compliance guidelines
Inside Loan Officer at Homeward Residential (2012-11 – 2013-07)
- Member of start-up team originating the sale of Home Affordable Refinance Program loan product
- Analyzed complex servicing platform data aiding in development of targeted marketing strategies
Mortgage Professional, Team Lead at Nationstar Mortgage (2010-02 – 2012-07)
- HARP, FHA, VA, and Conventional refinance and purchase home loan sales
- Kept team updated on regulatory changes, new underwriting guidelines and market trends
- Ranked 7 for loan funding units and loan funding volume for 2011
Senior Personal Loan Consultant, Team Lead at Countrywide Home Loans (2005-03 – 2008-08)
- Originated the sale of Conventional, Non-Conforming and Government refinance and purchase loans
- Team leader for 19 loan consultants and assisted with on the job new hire training
- Ranked in top 3 for loan funding units and top 10 in conversion for 2008 and 2007
Education
B.S. in Human Development and Family Sciences – University of Texas at Austin
