Lisandro Alvizar

Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

IT SERVICE DESK ANALYST - Stanford - Palo Alto, CA

(2022-07 - 2024-03)

• Implemented systematic ticket documentation procedures utilizing Servicenow to enhance operational efficiency
• Applied proficient troubleshooting methodologies, such as managing proxies, to promptly address network connectivity issues and software malfunctions.
• Conducted audits of software licenses to guarantee compliance with Stanford's policies.
• Performed regular maintenance checks on systems under management to prevent future issues from arising.
• Ensured compliance with company policies related to security standards when providing technical support.

High School Diploma - Carlmont High School (2017)

Associate of Science - Computer and Information Systems Security - Canada College