Saja Ibrahim

Positive problem-solver with talent for quickly adapting to new technologies and environments. Comprehensive understanding of IT troubleshooting and network support, coupled with strong skills in ticketing systems and remote assistance. Committed to resolving technical issues efficiently and enhancing user satisfaction.

IT Service Desk Analyst - ITA Group - West Des Moines, IA

(2025-06)

• Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
• Acted as an effective liaison between end-users and developers, translating technical issues into clear action items for bug resolution or feature enhancements.
• Manage incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users' workflows.
• Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end users.

Emergency Management Intern - Story County Emergency Management Agency (SCEMA) - Nevada, IA

(2024-08 - 2025-06)

• Assisted in the development and implementation of emergency preparedness plans, contributing to community safety and resilience.
• Participated in the creation and review of emergency operation plans, ensuring comprehensive coverage of all critical aspects.
• Collaborated with local government and emergency responders to coordinate disaster response and recovery efforts.

Bachelor of Science - Management Information Systems - Iowa State University (2025-12)