Operations Manager
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Organized and results-driven leader harnessing 15+ years of experience to steer operations and teams. Demonstrated track record of building high performing teams through effective hiring and continuous mentorship. Proven success at maximizing revenue while minimizing costs to expedite business development by identifying and securing opportunities.
Skilled conceptualizing and integrating winning strategies to boost profitability. Adept at creating, updating, and maintaining organizational records and reports. Natural communicator, talented at cultivating relationships with team members, agencies, and clients.
Oversee and communicate daily needs with the team. Review opportunities throughout the day for training and task assignments. Hold the team accountable to office policies and tasks, while maintaining and growing team culture.
● Ensure all providers are to goal or are exceeding daily goals, while maintaining scheduling policy.
● Create monthly meeting agendas for each department and lead meetings that influence office wide participation.
Pacific Dental Services, Loveland, CO
August 2018 — March 2024Spearhead complete spectrum of operations to ensure seamless day-to-day activities. Hire, train, and supervise new hires and support staff. Guide and train new operations managers in our region. Create and integrate strategies to drive overall performance, exceeding year over year growth and revenue expectations.
● Effectively managed multiple offices and led initiatives resulting in 10-20% year-over-year growth and revenue.
● Reduced employee turnover from 60% to 15%, enhancing team stability and performance.
● Served as a key topic speaker, heading various meetings.
Simon Contractors, Cheyenne, WY
May 2017 — August 2018Administered daily operations of the executive office, effectively managing complex calendars and schedules. Oversaw travel arrangements and diligently tracked expenses. Ensured smooth operations by managing vendors, maintaining office supplies, and organizing functions in and out of office.
● Partnered with executives to identify and implement cost-saving measures.
● Streamlined correspondence and created executive expense reporting, ensuring accuracy and efficiency.
Liberty Partners, Fort Collins, CO
C-Suite Executive Assistant
February 2006 — May 2017Collaborated closely with the entire executive team implement and enhance onboarding program, ensuring seamless integration of new hires. Oversaw business correspondence through writing and editing. Managed confidential filings for federal government requirements.
Conducted reviews and audits of company processes, preparing detailed reports. Communicated with regulatory agencies to ensure compliance with internal operations. Organized travel arrangements and managed and planned calendars.
● Developed compliance processes to ensure alignment with state and federal regulations.
● Optimized daily operations, prioritizing tasks for maximum efficiency.
